1. Leadership and Business Development Coaching to improve. Elaine Reddy

2. Business Background Two schools of thought – Rigid individualisation Staff Coaching and development Staff and stakeholders

3. Only athletes need coaches!

4. What do coaches do? Have you coached/improved the performance of a member of staff? Have you coached a resident/client?

5. Coach or mentor? Objective Facilitator or Subject Expert When?

6. A model for coaching GROW Goal Reality Options Will

7. S seek to understand H hone the goal O objectives O options and action planning T try it out S success review Coaching Models SHOOTS

8. Examples of goals Increase bed occupancy by 10% Increase outings by 10% Increase activities undertaken by 10% Decrease staff turnover by 10% Decrease complaints by 5% Decrease wastage by 10% Increase referrals by 10% Try working through the model

9. Theory vs Practice? Lots of models for coaching SHOOTS POWER GAINS STEER CIGAR OSCAR I can provide more information or access HCPA training.

10. Can coaching be used with stakeholders? Community Chest exercise

11. Do you still think coaching is for athletes only? Do you think you have changed your attitude to coaching? Do you think you may want to find out more about coaching skills? One thing you will take away from this session? Your final thoughts!