2. 1 Messages Communication Conseil About Flight Firming and Revenue Management

3. 2 Messages Communication Conseil  MCC general overview  Airline products  Flight firming automats  Integration to Revenue Management Contents

4. 3 Messages Communication Conseil Company Overview Company Overview  Since 1989, MCC provides products, solutions & technical architecture consultancy in the areas: ( Airline ( Finance ( Document processing

5. 4 Messages Communication Conseil  Flight firming automats (LEON, DUPE, VIKTOR) Airline Products & Services  Airline companies and travel agencies sales- platform assistants, CRM (Q+@)  Alert messages emission (WIP)  Service: specific software development  Consulting

6. 5 Messages Communication Conseil Flight Firming Concept  Markets (office ids):  Areas (city pairs): ( Agencies: « cultural/legal » forms of sales ( Pax: cultural approach of travel/price ( Agencies: domestic / long haul ( Pax: importance vs distance  Several sales policies and pax behaviors according to: ( Agencies: level of service, loyalty ( Pax: Business/Economic… Tourist  Classes (booking/transport):

7. 6 Messages Communication Conseil  LEON  LEON: Detects the reservations with wrong ticketing or without any ticket issued according to the diad or the TTL. (pre-flight checking) Flight Firming Automats Suite  DUPE  DUPE: Detects the passengers PNR booked several times for the same travel at the same dates. (pre-flight checking)  VIKTOR  VIKTOR: Processes the PNR of the NO-SHOW passengers coming from PFS. (post-flight checking)

8. 7 Messages Communication Conseil Automats Management  Ergonomic java user interface for configuration.  Effective processing on a dedicated server: ( Scheduling (24/24 – 7/7). ( Perform access to GDS resources (transactions) ( Production of statistical results files  Statistical analysis performed on workstation (Spreadsheet, DBMS …)

9. 8 Messages Communication Conseil Flight Firming Actions  Measures for the unreliable reservations: ( Notify the agencies (RM, SSR,…) ( Flight segment cancellation (when PNR remains untouched) ( “Coupling” notifications and cancellations

10. 9 Messages Communication Conseil Flight Firming Advantages  Financial  Educational  Productivity ( Reduce «Booking Fees» from the GDS. ( Dissuade from “irregular behaviour“ observed in the seat-selling process. ( Suppress repetitive tasks. ( Allow seat reselling. ( Lead to the idea that the Airline Company has acquired a powerful and flexible tool to control and spot out these behaviours. ( Ideal tools to enforce the use of rules procedures in a focused commercial campaign (special offer with ticketing…) without delay and deficiency.

11. 10 Messages Communication Conseil Benefits Simulation Table

12. 11 Messages Communication Conseil Flight Firming Revenue Management  LEON, VIKTOR & DUPE  LEON, VIKTOR & DUPE are well fitted as a Revenue Management system complement.  These automats smoothes the no-show/go- show behaviour for the different reservation classes : ( The “Revenue Management” system is able to provide an accurate forecast on proposed “overbooking” for each flight. ( They help to control risk and to load planes correctly.

13. 12 Messages Communication Conseil Flight Firming Statistics

14. 13 Messages Communication Conseil Flight Firming Analysis by Area

15. 14 Messages Communication Conseil Flight Firming Graphs by Area

16. 15 Messages Communication Conseil Flight Firming Analysis by Market

17. 16 Messages Communication Conseil Flight Firming Graphs by Market

18. 17 Messages Communication Conseil  Check the http://www.mcc-soft.comhttp://www.mcc-soft.com  E-mail us : mcc@mcc-soft.commcc@mcc-soft.com  Call us: +33 1 44 93 24 24  Fax us: + 33 1 44 93 24 25  Mail us : Messages Communication Conseil 35, rue Chanzy F-75011 PARIS FRANCE More about MCC

19. 18 Thank you for your attention ANY QUESTIONS ?

20. 19 ABOUT FLIGHT FIRMING AND REVENUE MANAGEMENT By FREDERIC ODEN 9 MAY 2001 17:00 – 17:20