1. One Stop Shop: Distance Learning Gateway at the University of Leicester Janet Guinea Assistant Systems Librarian jcg9@leicester.ac.uk http://unicorn.lib.le.ac.uk/

2. Leicester, Libraries and Learning One of the biggest providers of DL courses in the UK (6000-7000) Service historically to Education students New service from Dec 1999 for all DL students £80 added to course fees to cover library services

3. Cash Cow

4. Services for Distance Learners Enquiry services Document delivery Access to the online catalogue Internet and database services Literature searches Information skills support Postal book loans (UK only) Access to other libraries

5. Your challenge, should you choose to accept it… Make it easy for the student Integrate with existing procedures Identify students as DLs The Law!

6. Separate Gateway, Policies and Procedures Students enter requests through new Unicorn Gateway – DISTWEB Access to DL services New policies, profiles, environments, request types, statuses, reports…. DLU as separate British Library customer for ILL

9. User DISTWEB User Profile DL-WEB User Access Name : DISTANCE Access Type : SHARED Request List : DISTANCE Simultaneous Logins : 500 Environment Name : DISTANCE Gateway : DISTWEB Request List Request Types : DL-JOURNAL DL-LOANS DL-SEARCH Students use library resources via Web catalogue Staff process requests and notify students via DISWEB gateway Request Statuses & Reports Gateway : DISTWEB Elements: CATALOGUE E-JOURNALS LITERATURE SEARCHES LOANING MATERIAL I.L.L. / PHOTOCOPIES Envn#.env SESSION_TIMEOUT|600|

11. Loans configuration New Request element DL-LOANS in Root @Requestgroup Request Type: DL-LOANS /Systemconfig/Policy/Request/Request Type/ Request Status: DL-LOANREQ /Systemconfig/Policy/Request/Request Status/ Request Format: DL-LOANS /Systemconfig/Policy/Format/Request/ Reports

12. User configuration New user profiles DL-RESPG, DL-TCPG Request Limit: 30 Charge Limit: 15 How to track Postal Loans? 4 only allowed /Systemconfig/Policy/Format/User extended info/DL-POSTALS /Systemconfig/Policy/Entry id/User extended info/USERX-FULL

15. Name : EJOURNALS Type : Catalog Access Initial Operation : Search Presentation : Labelled Fields Label 7 : URL Search Icon 7 : NONE Keyword Index 7 : 856 Browse Index 7 : SUBJECT Thesaurus 7 : NONE Special Processing 7 : NONE Search Statement 7 : http E-Journals: @Root

18. New Request element DL-LITSEARCH in Root @Requestgroup Request Type: DL-LITSEARCH /Systemconfig/Policy/Request/Request Type/ Request Status: DL-NEWLIT /Systemconfig/Policy/Request/Request Status/ Request Format: DL-SEARCH /Systemconfig/Policy/Format/Request/ Reports Literature Searches

21. I.L.L. and Photocopy Requests New Request element DL-JOURNAL in Root @Request New Request Type, Status, Format Implications of U.K. Copyright Law New field SIGNATURE added to Format Synonym list modified University I.L.L. quotas

22. So far… Operational since January for all students Fine tuning – session timeouts in envn#.env Credit card payments Bills for photocopies – customised loadill report The bottomless pit: statistics!