1. Service Leadership & Innovation Rochester Institute of Technology Master of Science Degree In Zagreb

2. The Idea Provide a Master of Science Degree program which:  Allows the student to stay employed fulltime if necessary  Utilizes technology to maximize learning  Is least invasive to students professional life

3. Degree Title Master of Science In Service Leadership & Innovation  American University Master’s Degree

4. Location  Zagreb  Amruševa 11  ½ Block from Trg Ban Jelačić

5. Format  Five Quarters of Study  Start Fall of 2009  Finish at end of Fall Quarter 2010

6. Format Continued Possible Schedule  Fall 20091 – 2 courses  Winter 20092 – 2 courses  Spring 20093 – 2 courses  Summer 20094 – 2 courses  Fall 20101 – 3 courses  Research thesis over the last 4 quarters

7. Typical Curriculum  Elements of Service Management: A System Approach  Breakthrough Thinking  Planning & Evaluation in Organizational Development  Service Performance Metrics  Human Capital Strategies  Theories in Career Development  Service Leadership  Customer Relationship Management  Service Leadership Futures  Strategic Process of Service Firms  Human Resource Management II  Thesis

8. Requirements  Bachelors Degree  3.0 GPA or Higher  Ability to attend the class meetings as scheduled

9. Tuition  13200 Euro (includes books)  ACMT Alumni receive 1200 Euro scholarship spread equally over course of study

10. Questions?