2. What you’ll learn  Explain the significance of operational plans.  Describe the purpose of operating policies, rules, and regulations. Staffing and Company Policies

3. Why it’s important  Staffing involves who does the work in your company and how your company is perceived. Staffing and Company Policies

4. Key Terms staff job description job description job specification job specification commission commission piece rate profit share Staffing and Company Policies

5. I. STAFFING YOUR OPERATION There are four steps to staffing. A. Design an organizational chart. B. Write job descriptions. C. List job specifications. D. Compile professional summaries. Staffing and Company Policies

7. Job descriptions are statements describing the objectives of the job and its duties and responsibilities. Job specifications spell out the abilities, skills, educational level, and experience Staffing and Company Policies

8. II.PERSONNEL POLICIES AND DECISONS Before searching for employees, think about the kind of people you want to hire. Staffing and Company Policies

9. 17.2 Staffing and Company Policies Group Discussion Name some characteristics of the perfect employee. At your table groups, record your answers.

10. III.EMPLOYEE STANDARDS A. Employees affect what customers think about your company. B. Define the employee traits you want on your personnel policy. Staffing and Company Policies

11. IV. PAY AND BENEFITS A. Pay competitive wages and salaries. B. Offer competitive employee benefits. C. Ways to pay employees 1. Paying based on the amount of time an employee works. 2. Paying based on productivity Staffing and Company Policies

12. D. Productivity pay can be either a piece rate (so much per unit produced) or a commission (a percentage of sales). E. The law requires employee benefits such as Social Security, unemployment compensation, and workers compensation. Staffing and Company Policies

13. F. Optional benefits include paid vacations, paid sick leave, health and life insurance, flextime, pensions, and childcare. profit share (refers to various incentive plans introduced by businesses that provide direct or indirect payments to employees that depend on company's profitability ) e G. Typically benefits run between 20 to 40% of salary.

14. V. TRAINING AND DEVELOPMENT You will need to train your employees. Staffing and Company Policies

15. Policies & Procedures Having a policy on how to deal with a recurring situation helps simplify day-to-day management. policy a statement of goals, purposes, and principles that serves as a guideline for daily business operations and supports the company’s goals and objectives.

16. Policies & Procedures In contrast to a policy, a rule leaves no room for interpretation. rule a standard set forth to guide behavior and actions; a rule tells employees exactly what they should and should not do

17. VI. PERSONNEL RECORDS A. Maintain and establish personnel files. B. Files should contain contact information and training and performance records. Staffing and Company Policies

19. Staffing & Company Policies Check Your Understanding 1. 1. Identify one of the fours steps in staffing an operation. 2. 2. What role do policies and rules play in managing operations? 3. Explain the difference between policies and rules.