1. SP can update all information himself except banking details. If you click on the change banking details button an email is sent to the Supplier Management Team

2. SP to view any of the following: Clearance Certificate, Our VAT Certificate Our BEE Doc SLA Claims Flow

3. All info relevant to the specific product: Pol Wording Rates Etc

5. Mouse over shows additional info

6. Follow the procedure…

7. SP selects to reject the claim…

8. SP has to type rejection reason. Email is sent to Supplier Management Team and claims handler.

9. If the SP Accepts the SP is prompted to make an appointed.

10. For any electrical or plumbing claim the appointment has to be for the same day. For other (non-emergency) repairs like remedial building the maximum time allowed is 7 days. If otherwise agreed wit the client the only way to action is to call the call centre.

13. Follow the procedure…

14. The part in red frame is supplying the SP with relevant information: Address, contact details, excess,etc.

15. User has to follow the steps: 1)Confirm the cost type and the cost item type. 2)Enter old geyser details 3)Enter new geyser details 4)Browse and select quote doc 5)Enter descriptive damage notes. 6)Click on upload button to action. Error messages will appear in red below if incorrect

16. For collateral claims only the following needs to happen: 1)Confirm cost types and cost items 2)Browse and select quote doc 3)Enter descriptive damage notes. 4)Click on upload button to action. Error messages will appear in red below if incorrect

17. Only geyser claims are immediately authorized. The rest has to go through to back office for authorization

20. Once authorized and the work has been done the SP can load release code and/or number.

22. Invoice to be attached: 1)Enter Invoice amount – vat incl less excess 2)Enter invoice number 3)Upload your invoice – Has to be PDF doc for legalities. Any errors will most likely delay your payment. Make sure to double check!

23. The finance screen will state which invoices have to now be processed and on what status they are. We hope to with one of the following phase/releases display all your invoice queries in red so you know on which I of your invoices the finance teams have concerns. Once the invoice is paid it will be displayed on the remittance screen.