1. 1 Government of CanadaGouvernement du Canada Priority Project Up-Date PSSDC-CIO Joint Initiative Business Service Mapping Presentation to PSSDC September 22, 2003

2. 2 Government of CanadaGouvernement du Canada Background  May 2003 - Discussion at Lac Carling on the GoC Business Service Mapping and the potential for multi-jurisdictional opportunities  August 2003 – Service mapping highlighed as key initiative to advance Service to Business Vision  Joint jurisdictional opportunity identified  Initial pilot with the Government of Ontario, a municipality and Industry Canada  Project supporting service and process mapping across GoC, a province and a municipality

3. 3 Government of CanadaGouvernement du Canada Project Objectives  Mapping exercise requires:  take stock of a client’s experience around a high volume activity  Develop a methodology supporting institutionalized mapping across jurisdictions to enable identification of Service Transformation opportunities  Proposed methodology = Treasury Board Secretariat administered Business Transformation Enablement Program (BTEP) – based on the Zachman Framework  Identify an opportunity for service rationalization or transformation which could potentially drive service integration across jurisdictions – simplify and improve the client service experience  Which can be re-used and validated by other jurisdictions

4. 4 Government of CanadaGouvernement du Canada Phase I - Deliverables: September – December, 2003  Define High-level problem statement – What is existing client process?  Define an initial vision for service transformation for this client segment – How to improve the client experience?  Develop a strategic business design  Includes a model of the integrated services to be offered to this client segment  addresses needs and intent  Final report evaluating two service transforming alternatives and recommend one  Provide costing estimate for delivery of recommendation

5. 5 Government of CanadaGouvernement du Canada Contribution by Partners Industry Canada  Responsible for the project management and provision of dedicated resources  Presenting final recommendation to TBS Ontario & Municipality  Responsible for active participation, assigning appropriate resources for input and validation of findings TBS  Responsible to provide expertise on the methodology (training, coaching and quality assurance, etc)

6. 6 Government of CanadaGouvernement du Canada Status to date…  Confirmed partners and defined the team structure  Reached agreement on the project definition, scope and charter  Developed detailed project Plan for December target  Scheduled three activity workshops  part of methodology

7. 7 Government of CanadaGouvernement du Canada Next Steps  End of December - Present Final Report to TBS  Secure support & funding to initiate work on recommended opportunity – Phase II  Industry Canada, Ontario and TBS open to share information, lessons and assist jurisdictions interested in replicating process and validating findings  Engage other jurisdictions  Open invitation to all for project updates and info: Guylaine Brunet Industry Canada Project Manager/Gestionnaire de Projet Ottawa, Ontario Tel: (613) 941-3484 Fax: (613) 946-4449 brunet.guylaine@ic.gc.ca