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1 Government of CanadaGouvernement du Canada Priority Project Up-Date PSSDC-CIO Joint Initiative Business Service Mapping Presentation to PSSDC September 22, 2003
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2 Government of CanadaGouvernement du Canada Background May 2003 - Discussion at Lac Carling on the GoC Business Service Mapping and the potential for multi-jurisdictional opportunities August 2003 – Service mapping highlighed as key initiative to advance Service to Business Vision Joint jurisdictional opportunity identified Initial pilot with the Government of Ontario, a municipality and Industry Canada Project supporting service and process mapping across GoC, a province and a municipality
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3 Government of CanadaGouvernement du Canada Project Objectives Mapping exercise requires: take stock of a client’s experience around a high volume activity Develop a methodology supporting institutionalized mapping across jurisdictions to enable identification of Service Transformation opportunities Proposed methodology = Treasury Board Secretariat administered Business Transformation Enablement Program (BTEP) – based on the Zachman Framework Identify an opportunity for service rationalization or transformation which could potentially drive service integration across jurisdictions – simplify and improve the client service experience Which can be re-used and validated by other jurisdictions
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4 Government of CanadaGouvernement du Canada Phase I - Deliverables: September – December, 2003 Define High-level problem statement – What is existing client process? Define an initial vision for service transformation for this client segment – How to improve the client experience? Develop a strategic business design Includes a model of the integrated services to be offered to this client segment addresses needs and intent Final report evaluating two service transforming alternatives and recommend one Provide costing estimate for delivery of recommendation
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5 Government of CanadaGouvernement du Canada Contribution by Partners Industry Canada Responsible for the project management and provision of dedicated resources Presenting final recommendation to TBS Ontario & Municipality Responsible for active participation, assigning appropriate resources for input and validation of findings TBS Responsible to provide expertise on the methodology (training, coaching and quality assurance, etc)
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6 Government of CanadaGouvernement du Canada Status to date… Confirmed partners and defined the team structure Reached agreement on the project definition, scope and charter Developed detailed project Plan for December target Scheduled three activity workshops part of methodology
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7 Government of CanadaGouvernement du Canada Next Steps End of December - Present Final Report to TBS Secure support & funding to initiate work on recommended opportunity – Phase II Industry Canada, Ontario and TBS open to share information, lessons and assist jurisdictions interested in replicating process and validating findings Engage other jurisdictions Open invitation to all for project updates and info: Guylaine Brunet Industry Canada Project Manager/Gestionnaire de Projet Ottawa, Ontario Tel: (613) 941-3484 Fax: (613) 946-4449 brunet.guylaine@ic.gc.ca
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