1. mike.williams@mj-w.net Business Planning Based on Presentation for Client Workshop, March 2004

2. mike.williams@mj-w.net The Context Developing a new integrated Debt Office inside or outside Ministry of Finance High-level risk management strategy determined by Ministers on advice from Debt Office and others “External” governance framework –Some operational & managerial responsibility delegated to Debt Office –Associated with greater accountability Internal governance, management and risk control structures to be developed

3. mike.williams@mj-w.net Why a Business Plan Debt Office’s “tasks” –Setting the ‘vision’, or the picture of the future –Managing integration –Establishing internal organisation and management structures Front, middle, back office Horizontal decision-making Internal communication Operational risk management –Developing capacity – IT and people –Projects – many and various –Change programme for staff – team building, communication Supported by Business Planning process –Develop as a “project” –Appoint project manager, working directly to Head of Debt Office

4. mike.williams@mj-w.net The Business Plan Template Identify Debt Office’s high level aim or mission statement Elaborate into strategic objectives –What needs to be achieved under each over, say, three years. –Incorporate assessment of uncertainties in the external environment Identify more specific outputs or targets over year ahead Review the areas of business activity, inc projects, needed to meet targets, and implied capabilities Explore the organisational implications, including for operational risk management Address the process of internal change needed to achieve the business objectives Develop Office’s budget, and proposals for capacity building and/or additional resources – people, training, IT…

5. mike.williams@mj-w.net Process Has to be managed along with the day job – and needs to involve senior staff Benefits from a dedicated project manager reporting to Head of Debt Office –Guided by Steering Committee of senior managers? –Skills in project management and organisational change Working with individual managers and teams to identify activities and output Contributing to follow-up

6. mike.williams@mj-w.net Business Planning - 1 Identify Debt Office’s high level aim or mission statement –Distinguish between Ministry of Finance’s and Office’s objectives –E.g. “develop and deliver the government’s debt and cash management objectives, with high regard to risk, efficiency and cost effectiveness” Elaborate into strategic objectives – and what needs to be achieved under each heading over, say, 3 years. Examples: –Consistently meeting debt strategy objectives –Advising on portfolio – developing portfolio risk management framework and analytical capability –Integrating and developing cash management function –Building money and debt markets –Managed internally with high regard for efficiency, effectiveness and value-for-money; and for staff motivation

7. mike.williams@mj-w.net Business Planning – 2 Identify more specific outputs or targets, including projects, to meet these objectives over the year ahead. Some are projects; some are measurable; some are continuing to do well what has always been done well. Examples: –Reducing auction turn-round times –Developing new benchmark or portfolio objective –Widening range of counterparties –Targets for reducing idle balances, subject to minimum balance –Improved forecasting –Issuing shorter-term Treasury bills – associated marketing –Rolling out new risk management framework

8. mike.williams@mj-w.net Business Planning – 3 Identify organisational implications –Iterative process of identifying activities, and efficient configuration subject to operational risk management. Integrating cash management Developing specialisms – front, middle, back office Operational control framework Address internal change to meet business objectives –“Change management programme” - communication –Human resource plan – identify skill gaps & training needs –Setting objectives for individuals, and reviewing their performance Supporting business objectives and programme of change As possible, gear any incentive or bonus arrangements to this

9. mike.williams@mj-w.net Business Planning – 4 Develop Debt Office’s budget –Proposals for additional resources Link timing to Ministry of Finance’s budget cycle –Systems requirements Identify and prioritise projects –Skills gaps Recruitment and retention issues Scope for secondment, any pay flexibility –Training plan