1. After School Programs… How They Can Become Agents for Changing an ESC’s Approach to Service Delivery Sarah Wright 21 st Century Program Director 64-swright@seovec.org 740-342-3502

2.  Introduction  Traditional Hierarchy Model  Direct Service Model  Wrap-Up  Evaluation

3.  The Perry-Hocking ESC began providing after school services in 2004; operating via 21st Century Community Learning Center and TANF grants. The program serves about 500 youth and families, grades K-8, in Perry and Fairfield Counties each year.  We provide tutoring, homework help, enrichment, and club-based programming to students; and many resources to families (gas vouchers, resource library, family nights).  In 2009 three 21 st Century Community Learning Center grants were awarded, allowing us an opportunity to change our focus and identity

4. Director Site Coordinator Tutors Site Coordinator Tutors Aides Students and Families

5.  Characteristics of this model… ◦ Top-down in flow of information ◦ Focused, clear chain of command ◦ Made up of silos of teams ◦ Culture largely influenced by management and leadership (good or bad) ◦ Lag time in feedback and sense of organizational environment/culture

6.  Under this model we were experiencing… ◦ Uneven distribution of work and influence ◦ Culture without employee and student buy-in ◦ Delays in ability to accomplish program goals  We wanted a world where… ◦ Students and employees contributed regularly to the work of the organization ◦ All staff were focused on common goals and motivated by their accomplishment ◦ Communication flowed in real-time fashion throughout the organization (up-down, across, down-up) ◦ Students and families achieve goals, aided by a comprehensive collection of services and supports provided by our program

7. Berne Union (K-8) STUDENT & FAMILY GOALS New Lexington City (K-5) STUDENT & FAMILY GOALS Crooksville (1-8) STUDENT & FAMILY GOALS Before School M - TH Tutoring (grades 3- 5) After School M-TH Tutoring (grades 6-8) Homework Help and Clubs (K-8) Before School M-TH Tutoring (grades 3- 5) After School M-TH Tutoring (grades 6-8) Homework Help and Clubs (1-8) Before School M-TH Tutoring (grades 3- 5) After School M-TH Homewor k Help and Clubs (K-5) 1 PT Family/Community Liaison 1 FT Site Coordinator 1 PT Family/Community Liaison 1 FT Site Coordinator 1FT Program Director 1 FT Program Supervisor 1FT Program Assistant 1 PT Family/Community Liaison 1FT Site Coordinator (job shared)

8.  Basic Steps ◦ Assessment ◦ Strategic Planning ◦ Service Redesign ◦ Organizational Structure ◦ Communication Planning ◦ Evaluation and Monitoring

9.  Overall Results ◦ Staff report feeling more supported in work ◦ Better implementation of planned activities by front-line staff ◦ Multiple comments from school-day staff on increased program quality ◦ Better communication across program sites resulting in better, real-time collaboration on key issues (programming, staffing, discipline, incidents, purchasing)

10.  Results ◦ Students engagement rates went up ◦ Staff turnover rate went down significantly ◦ Better progression toward goals

11.  Next Steps ◦ Professional Development – Peer Coaching Model and Staff Incentive Program ◦ Communication – Secure website for line-staff to collaborate daily and access program resources and best practices ◦ Continuous Improvement Planning – use data to assess program efficacy and make improvements as needed

12.  In Educational Service Centers  In School Districts  In Programs  In our Perry County Preschool Programs (Michelle Unger, Director)

13.  How might this model benefit your organization or team?  Is there an opportunity around you now where this model is needed?  What results could it produce for you?

14.  Questions  Evaluation

15. Sarah Wright Perry-Hocking ESC 1605 Airport Rd. New Lexington, OH 43764 740-342-3502 64-swright@seovec.org