1. 1 The European Agency for Special Needs Education Pete Walker Internet Development Group Manager Kieren Pitts Senior Analyst/Programmer

2. 2 ILRT & Internet Development group Institute for Learning and Research Technology [ILRT] –Established 1996 –Approx. 50 full and part-time staff –Expertise in Internet technologies and education –Member of the W3C Internet Development group [ID] –Operates on a commercial basis –15 staff including developers, project managers and a Web designer

3. 3

4. 4 Relevant experience Long term partnerships –Leadership Foundation, Church of England, Office for Fair Access, Society of College, National and University Libraries (SCONUL) Large-scale projects –University of Bristol Content Management System (CMS), Desire, Regard, SOSIG (now Intute), Virtual Training Suite Large-scale Web sites –7,000+ static pages and 8,000+ dynamic pages –Over 4 million page accesses per month –262 content editors on University of Bristol CMS –2700 survey authors on Bristol Online Surveys (BOS) –Multi-lingual sites

5. 5 Relevant experience (cont.) Staff expertise –Standards-based design –Accessibility (including audits and testing) –Code reviews –Usability best practice –Integrate design and development Communication skills –Conference attendance –Teaching –Internal training

6. 6 Relevant experience (cont.) Development experience –Bespoke applications and customisation of third- party products –Predominantly Perl and Python but also including several PHP-based projects RDBMS –Predominantly PostgreSQL and Oracle but increasingly MySQL

7. 7 Our work ethos Doing the right thing… –Honesty –Openness –Collaborative –Standards evangelists –Accessible to all –Deliverables to pass the Rocking chair test We view projects as a partnership

8. 8 Partnership profile A collaborative approach… –Be open and honest –Communicate (and always in a timely manner) –Work together to resolve any issues –Remain user focused

9. 9 Vision for www.european-agency.org We believe in developing and delivering a vision together What do your users want? –We can help you determine your users needs –We can then develop solutions to meet their needs –We can assess the success of these solutions What would help you? –We can develop solutions to streamline your internal processes too

10. 10 Possible areas to explore Redevelopment of the site to showcase content and best practice Tools to enable communication and collaboration between site users Methods of regular communication with your users to ensure their needs are met Improving the content development processes

11. 11 Building a roadmap… Consultation with stakeholders User needs analysis Technology review Content development review Site redesign prototypes Buy-in from all

12. 12 Implementing change User testing including accessibility review Content editors awareness and training Launch of new site User satisfaction reviews Search Engine optimisation work

13. 13 Potential site improvements Fresh and engaging design with a consistent look and feel throughout Valid and semantically correct XHTML CSS positioning Improved accessibility Security and maintenance practices review Site search tool implementation Syndicated content? Other tools requested by users?

14. 14 September 2009…? Site potential realised through new design and structure Easy to use tools for site maintenance Content easy to find Collaborative and interactive tools for users Site proved and improved via regular testing Secure and sustainable IT base ILRT dispensable!

15. 15 Communication will be key Phone Meetings Email Video conference? Access Grid? IRC? Basecamp? Wiki?

16. 16 Why we want to work with you Interest Delivering benefit to others Education market Shared aims Enhance our reputation

17. 17 Thank you Pete Walker peter.walker@bristol.ac.uk peter.walker@bristol.ac.uk Kieren Pitts kieren.pitts@bristol.ac.uk