1. 1 TRAINING AND DEVELOPMENT Human Resource Management College of Public and Community Service University of Massachusetts at Boston ©2008 William Holmes

2. 2 PURPOSES OF TRAINING AND DEVELOPMENT Job qualification Job security Career security Strategic development Creation of learning organization

3. 3 SUPPORT NEEDED FOR TRAINING AND DEVELOPMENT Top management leadership Middle management implementation Appropriate Technology Recognizing diversity of learning styles Concrete activities while learning Payback

4. 4 TRAINING AND DEVELOPMENT PROCESS Determine needs Establish objectives Select method Select delivery system Implementation Evaluation

5. 5 DETERMINING TRAINING NEEDS Organizational analysis Task analysis Person analysis Knowledge needed Skills needed

6. 6 ESTABLISHING TRAINING OBJECTIVES Tied to Mission Tied to Goals Must be clear Must be specific

7. 7 LEARNING STYLES AND TRAINING Involvement in Decisions and Goals Relating to Beliefs and Experience Having Application and Utility Need to Discuss and Debate Need to Share Information and Skills Treat Trainees as Adults

8. 8 SELECTING APPROPRIATE METHODS Instruction of knowledge Case study discovery Behavior modeling for skills Role-playing for situational response Business games for broad view On-the-Job training with coach or mentor

9. 9 DELIVERY OF TRAINING College or University Community College Online Education Teleconferencing Consultants

10. 10 EVALUATION OF TRAINING Opinions Knowledge Behaviors Benchmarks

11. 11 TRAINING POLICIES How training identified Who approves training For what purposes Travel and expenses Need to share knowledge and skills

12. 12 TRAINING THE TRAINERS Sharing knowledge, understanding, skills Addressing multiple learning styles Providing exercises or application Provide training experience for trainers Provide tools and materials Provide legitimacy

13. 13 SPECIAL TRAINING ISSUES: 1 Management Development Mentoring and Coaching Staff Orientation Executive Orientation

14. 14 SPECIAL TRAINING ISSUES: 2 Diversity ESL Ethics Customer Service Telecommuting

15. 15 SPECIAL TRAINING ISSUES: 3 Conflict Resolution Teamwork Empowerment Remedial Education Anger management

16. 16 TRAINING ORGANIZATIONS: ORGANIZATION DEVELOPMENT Mission and Goal Clarification Organizational Culture Quality Improvement Team Building Sensitivity Training