1. 1 8. CA Module by Poltys This application adds more features on Panasonic Communication Assistant.

2. 2 8-1. CA Module by Poltys Introduction Button on CA starts CA module to support several solutions.

3. 3 Overview – ACD Reports ACD report adds more features to CA supervisor. Group Analysis / Agent Analysis / Graphical report / Export / Print 8-2. CA Module by Poltys Panasonic KX-TDE-NCP-NS CA Multiplexor feature of CA Module by Poltys Ext 101 Supervisor Panasonic CA Supervisor ADC Report feature of CA Module by Poltys Log-in to 127.0.0.1 - Information from PBX (or CA server) to CA Supervisor is used. - CA supervisor AK is required. - CSTA MUX AK is NOT required. (Technically PBX treats this solutions as CA.) Log-in to PBX (or CA server) Ext 102 Ext 103 ICD Group CA Supervisor

4. 4 Overview – ACD Reports (Screen) 8-2-1. CA Module by Poltys - For example, CA module monitors “Current Waiting Call” of CA Supervisor always and makes report of “Max. waiting Calls”. - CA supervisor has to work always. (Log-in to un-used extension is recommended.) CA Supervisor

5. 5 SIP Extension Poltys Appliance (Linux) Overview – Conference Bridge Meet me conference and scheduled conference (Automatic call for conference) are provided by Poltys Appliance” hardware. It is connected to PBX as SIP phone. (CTI connection is not used.) 8-3. CA Module by Poltys Panasonic KX-TDE-NCP-NS SIP Ext AK CA Pro CA Supervisor CA Module by Poltys Log-in for setting Panasonic CA One hardware supports multiple channels. Asterisk is used technically. CA Operator Max. 96ch

6. 6 Overview – Auto Attendant Incoming call can be transferred by name announcement instead of dial after listening to long AA message such as “For sales section, dial 1… For Alfred, dial 1. For Becky, dial 2.. ” 8-4. CA Module by Poltys SIP Extension Poltys Appliance (Windows) Panasonic KX-TDE-NCP-NS SIP Ext AK CA Module by Poltys Log-in for setting Please tell the name you want to talk.. EXT 101 Ext 102 Alfred Becky Step 2 Step 3 Transfer to Ext 102 (Becky). Becky - Poltys Appliance Windows type is required. (Not Linux) - Text to speech and speech recognition function of Windows are used. CA Pro / CA Operator CA Supervisor Panasonic CA Step 1 Max. 48ch

7. 7 Overview – Appointment Reminder Call is made to customer automatically and message is announced. Message is pre-programmed by text. This is useful when customer does not read e-mail. 8-5. CA Module by Poltys SIP Extension Poltys Appliance (Windows) Panasonic KX-TDE-NCP-NS SIP Ext AK Hello this is Panasonic Car Service. Inspection is required for your car in the next month. Please contact 01-234-5678 for reservation. Step 2 Answer - Poltys Appliance Windows type is required. (Not Linux) - Text to speech and speech recognition function of Windows are used. Step 1 Automatic Call Step 3 Automatic Announce CA Pro / CA Operator CA Supervisor CA Module by Poltys Log-in for setting Panasonic CA Customer Max. 48ch

8. 8 8-6. CA Module by Poltys CA Pro / CA Operator CA Supervisor Panasonic KX-TDE-NCP-NS Step 2 Answer Automatic Call CA Multiplexor by Poltys Ext 101 CA user Panasonic CA Log-in to 127.0.0.1 Overview – Outbound Dialer Call is made to customer automatically and CA user talks with the customer using extension phone. CA user can program several customers to contact and activate this feature when CA user is not so busy. Customer Outbound Dialer by Poltys Step 1 Automatic “Make Call” to customer Outbound Dialer is useful after no response for Auto Attendant for example.

9. 9 8-7. CA Module by Poltys Programming Hint 8250 Password 127.0.0.1 33334 10.64.213.233 33334 Panasonic KX-TDE-NCP-NS 10.64.213.233 for example

10. 10 Contact Contact above for followings and so on. - get latest software and manual. - buy software license. - report software trouble. - request feature improvement. http://www.poltys.com/ 8-8. CA Module by Poltys

11. 11 Corresponding CA Module License on Client Side (CA User PC) Poltys Appliance ACD ReportsYesNo appliance Conference Bridge Not needed Yes (Conference Bridge licenses are required for each port.) Appointment Reminder Yes (Appointment Reminder Licenses are required for each port.) Auto AttendantYes (Auto Attendant Licenses are required for each port.) Outbound dialerYesNo appliance License 8-9. CA Module by Poltys

12. 12 8-10. CA Module by Poltys Reference Product Leaflet (One for each CA Module) Use Case (One for each CA Module ) – One page description regarding on how customers use the solution Sales Presentation (One presentation for all five CA modules) – Product description, features, licensing, benefits to customer, how to position, how to sell Technical Training Materials (One for each CA Module ) You Tube Videos http://www.youtube.com/playlist?list=PLt0yIYC6DZ5l3QZ j9ihjXznEun_UXCXXP http://www.youtube.com/playlist?list=PLt0yIYC6DZ5l3QZ j9ihjXznEun_UXCXXP Operation Manual (One for each CA Module Case studies (One for each CA Module) Special Webpage http:///www.poltys.com/ca-modules

13. 13 End of Document