1. Report on the Benchmarking Study Evaluation 2006 Margarita Moreno, Manager Document Supply Service National Library of Australia

2. Benchmarking Study Evaluation report ILL/DD benchmarking study 2001 The key aims of the study were to: identify the characteristics of high performing ILL/DD operations be an instrument for raising awareness and changing ILL/DD practices and assist any library to benchmark their operations against a standard set of data.

3. Benchmarking Study Evaluation report Key factors that maximise performance: examine workflows to ensure there are as few steps as possible implement an automation package ensure ILL/DD staff are well trained in resources and systems add and maintain holdings on union catalogues and investigate cooperative agreements with key libraries

4. Benchmarking Study Evaluation report 2006 April – survey to evaluate impact of the 2001 ILL/DD benchmarking Study Aimed at collecting information on: participation in the benchmarking study and training workshops activities undertaken to implement the findings of the study administrative location and functionality of ILL Area ILL activities key issues to be considered at the National Resource Sharing Consultation Forum

5. Benchmarking Study Evaluation report Key finding - impact on users: 84% supplied material to patrons within 5 working days 52% indicated fill rates increased 37% had automated patron generated requesting through web form

6. Benchmarking Study Evaluation report Comparison with 2001 Survey Turnaround time - Requester: 2006 average 5 2001 average 11.5 Turnaround time - Supplier: 2006 average 4 2001 average 6.2

7. Benchmarking Study Evaluation report Turnaround time 2006 surveyTurnaround time 2001 survey

8. Benchmarking Study Evaluation report Key finding - examine workflows to ensure there are as few steps as possible 51% of respondents reviewed their processes to eliminate steps

9. Benchmarking Study Evaluation report Key finding - implement an automation package 43% implemented automated system 20% implemented an ISO ILL automated system 22% indicated they planned to automate in the near future

10. Benchmarking Study Evaluation report Key finding - ensure ILL/DD staff are well trained in resources and systems 59% provided training for their ILL/DD staff Training included: document delivery seminars including Libraries Australia Document Delivery, conferences, resource discovery workshops.

11. Benchmarking Study Evaluation report Key finding - add and maintain holdings on union catalogues 81% added and maintained holdings on union catalogues 61,000,000 volumes held by 161 libraries – 40,000,000 on NBD

12. Benchmarking Study Evaluation report Key finding - investigate cooperative agreements with key libraries 53% investigated cooperative agreements from the comments most of the agreements were sectoral

13. Benchmarking Study Evaluation report General comments 70% reported benefiting from the ILL/DD benchmarking study

14. The full report can be found at: http://www.nla.gov.au/initiatives/meetings/documents /RSForumILLBenchmarking.doc http://www.nla.gov.au/initiatives/meetings/documents /RSForumILLBenchmarking.doc Thank you Any Questions? Contact: Margarita Moreno National Library of Australia mmoreno@nla.gov.au