1. So you want a new website Eric Lease Morgan University Libraries of Notre Dame

2. Overview Assessment and research Strategic plan Implementation

3. Some background The library’s website had been existence for four or five years. It “grew” rather organically and generally reflected the organizational structure of the institution.

4. Investigations - Focus groups Information is hard to find Information is hard to get Communication can be improved

5. Some recommendations Strengthen library’s understanding of user-centered design and put it into practice Reconstitute the Web Team Implement a database-driven website Implement a current-awareness service

6. Survey said we need… Better organization of materials Flatter hierarchy To provide more recommendations To provide more self-service services To improve search interface To make as much content available in full-text as possible

7. We created a time table |----- research -------| |----- strategy -------| |------ design -------| |--- implementation --| |----+----+----+----+----+----+----+----+----| S O N D J F M A M J Months of 2003 - 2004

8. Research = Tough questions

9. Strategy = Answers ‘Site mirrors purpose of Library: to facilitate learning, teaching, and scholarship Primary audiences are the students, faculty, and staff of the University The content is intended to highlight the most significant resources, a pathfinder

10. Design had three parts Graphic design Vocabulary (facet/term) creation Database design

11. Graphic design The library hired a University-based graphic designer. The designer helped the library move forward because of his expertise. “Everybody’s a critic.”

12. Vocabulary - Facets and terms The creation of an unlimited number of facet/term combinations has allowed us to create very broad but shallow controlled vocabularies. Resources can then be assigned any number of facet/term combinations for classification purposes.

13. Example facet/term combinations Subjects/Chemistry Subject/Life Science Formats/Books Formats/Journals Research Tools/Catalogs Research Tools/Indexes Research Tools/Dictionaries

14. Implementation - Five parts Converting narrative texts Writing Perl modules Enhancing MARC records Importing data from catalog Writing reports against the database

15. Converting narrative texts This was rather easy. We simply used the templates given to use by the graphic designer and used an HTML editor (Macromedia Contribute) to create new sets of documents.

16. Writing Perl modules Sets of object oriented Perl modules provide the means of automating the input and output against the underlying relational database. These modules are distributed under the moniker of MyLibrary 3.0.

17. Enhancing MARC records Using field 695 $f for facets Using field 695 $t for terms Using field 596 $d to denote that this record is destined for website

18. Importing data from catalog Every night, records containing “Y” in field 596 $d are dumped to a file. The Perl modules are then used to read the MARC records, and update the database accordingly.

19. Writing reports

20. More assessment While we facilitated usability tests throughout the process, the one at the proved to be the most informative. In short, the website was navigable but people had trouble with articles, journals, and basic finding in the catalog. The system is still not as easy as Google.

21. Next steps Integrate customization and personalization features into the website Re-work how the organization of databases is presented Actively market the website Continue focus group interviews and usability studies

22. In short, information architecture