1. MGT100 Organization and Management Topic III

2. 2 Organizational Culture and the Environment ContentContent –The external environment –The organization-environment relationship –The internal environment –Environment and culture –Shaping Corporate Culture for Innovative Response –Summary

3. 3 The Organization Public Pressure Groups Government Competitors Labor Unions Customers Suppliers Global Political Social Technological Economic

4. 4 The External Environment Internal environment Task environment General environment

5. 5 The External Environment General environment – –International/global – –Technological – –Sociocultural – –Economic – –Legal-Political

6. 6 The External Environment Task environmentTask environment –Customers –Competitors –Suppliers –Labor market StakeholdersStakeholders –Internal: shareholders, employees –External: who are they? who are they?who are they?

7. 7 The Organization-Environment Relationship Environmental uncertaintyEnvironmental uncertainty Adapt to environment High uncertainty Low uncertainty High Low Rate of change in factors in environment Number of factors in organization environment

8. 8 The Organization-Environment Relationship Adapting to the environmentAdapting to the environment –Boundary-Spanning roles –Interorganizational partnerships From adversarial orientation to partnership orientationFrom adversarial orientation to partnership orientation –Merger and joint ventures

9. 9 The Internal Environment: Corporate Culture Levels of corporate cultureLevels of corporate culture Culture that can be seen at the surface level Deeper values and shared understandings held by Organization members Visible 1. Artifacts, such as dress, office layout, symbols, slogans, ceremonies Invisible 2. Expressed values, such as “the HP way” 3. Understanding assumptions and deep beliefs, such as “people here care about one another like a family

10. 10 The Internal Environment: Corporate Culture Visible manifestationsVisible manifestations –Symbols –Stories –Heroes –Slogans –Ceremonies Symbol: an object, act, or event that conveys meaning to others A figure who exemplifies the deeds, character, and attributes of a strong corporate culture A phrase or sentence that succinctly expresses a key corporate value A planned activity that makes up a special event and is conducted for the benefit of an audience A narrative based on true events that is repeated frequently and shared among organizational employees

11. 11 Environment and Culture Adaptive culturesAdaptive cultures –Managers are concerned about customers and those internal people and processes that bring about useful change Unadaptive culturesUnadaptive cultures –Managers are concerned about themselves, and their values tend to discourage risk taking and change

12. 12 Environment and Culture Types of culturesTypes of cultures Adaptability Culture Adaptability Culture Achievement Culture Achievement Culture Involvement Culture Involvement Culture Consistency Culture Consistency Culture Needs of the environment FlexibilityStability External Internal Strategic forces

13. 13 Shaping Corporate Culture for Innovative Response Managing the high-performance cultureManaging the high-performance culture –Attention to business performance –Attention to values Cultural leadershipCultural leadership –Articulating a vision for the organizational culture that employees can believe in –Heeding the day-to-day activities that reinforce the cultural vision

14. 14 Summary Environment scanning is continually using by organizations to obtain intelligence regarding existing or potential market, or to determine the continuing viability of the organization’s goals and objectivesEnvironment scanning is continually using by organizations to obtain intelligence regarding existing or potential market, or to determine the continuing viability of the organization’s goals and objectives Organizational culture impacts all management functions, and strong cultures have greater influence on employees than weak onesOrganizational culture impacts all management functions, and strong cultures have greater influence on employees than weak ones

15. Tips for English studies Chit-chatting with others in English, and don’t be shy

16. Tips for English studies Each week concentrating on one topic, and doing the combination test each month