1. LO3 – Recruiting, developing and supporting staff

2. Recruitment and selection procedures Staff development Professional development Staff welfare

3. By the end of the lesson you should be able to: Identify the purpose of an appraisal. Identify the advantages to the employee and the employer of performing appraisals. Identify features of an ineffective and effective appraisal. Identify areas a successful appraisal will highlight.

4. Measure, assess, rate and record employee performance. Carried out annually. Management by objectives – setting targets and measuring in line with organisational goals. Competency based – measures how work is carried out. 360° – variety of people used in assessment process, builds an overall profile.

5. Identify and match personal and business objectives. Identify employee potential. Identify training needs. Control and monitor performance. Assist self-development of employees.

6. BenefitsProblems Provide an open forum for discussion – personal and professional development Focus on weaknesses Improve communications – feedback on performance Issues not acted upon – targets not referred back to Opportunity for skills developmentApportioning blame Training needs identified – weaknesses eliminated Employer focused – guarded against criticism Targets set - motivationNot enough time assigned to appraisal

7. Objective – open forum for discussion Participative – both parties involved Considered – realistic targets set Developmental – employee builds on strengths to the benefit of the organisational objectives

8. Job performance Communication skills IT skills – new equipment Customer service skills – new methods Future training and development Personal goals and targets, eg timekeeping Career objectives – promotion prospects

9. Meeting deadlines Number of sales Number of complaints Employee contribution to company profits