1. Presented by Pam Wilson, Ian Campbell & Bree Callahan Central Washington University This Powerpoint is a draft – final presentation may include changes For ease of use with screen readers, this Powerpoint has been created with no background design or animations

2. Session Overview Historical CWU paper process Challenges Development of Online Communication System Collaboration with IT Demonstration Data Collection Hurdles, Successes & Future Directions

3. Intended Learning Outcomes When You Leave This Presentation You’ll Know: Why “Letters of Accommodation” Have Evolved. Things to Consider in the Development of Your School’s On-Line Process. The Advantages and Challenges of an On-Line Accommodation Request Delivery and Data Collection System.

4. CWU’s Student Intake Process Student: Submits Documentation & Request for Services DS Representative: Reviews Documentation and Request Contacts Student; Completes Interactive Interview; Develops Accommodation Plan Enters Student’s “Profile” Arranges Intake Meeting Student: Attends Intake Meeting Is Now Eligible to Request Academic Adjustments

5. History of CWU Process 1987 – First “Letter of Accommodation” Introduced Student Obtains Copies of LOA from Disability Services or Center Staff Student Delivers LOA to Professor and Discusses Needed Adjustments Problems – Lengthy and Text-Heavy No Tracking Possible

6. History of CWU Process 2003 – Letter of Accommodation Revised Student Obtains Copies from Disability Services or Center Staff Student Delivers to Professor and Discusses Needed Adjustments Problems – Little Information About Purpose of Adjustments Still No Tracking Possible

7. Development of On-Line System 2008 – Search for Platform Begins WAPED Colleagues SAFARI Database On-Line Searches 2009 – Connection with Web Office PHP Network-based Programming Language LDAP/Groupwise Email System 2010 – Fall Quarter Launch of Prototype 2012 – Winter Quarter Launch of 2.0

8. Selected Platforms PHP: Hypertext Preprocessor Database Server-side Scripting Language Lightweight Directory Access Protocol (LDAP) Campus-wide Credential Directory Novel GroupWise Email Utilized for Delivery/Communication System

9. Demonstration Student/Faculty Client Experience - Student Request for Services -Faculty Confirmation of Receipt of Request -Automatic Reminders Disability Services Administrative Experience - Maintenance of Student List -Maintenance of Accommodation List -Monitoring Status of Student Requests

10. Data Collection Benefits – Have Data to Tell Our Story – Measuring DS Effectiveness – Information to Share with faculty during Orientation or Training – Pairing with Other Variables to Better Serve Students Quarter/Yearly Persistence Early Alert System Use of Alternative Instructional Materials

11. Data Collection Have Collected the 5- 10 Most Requested Academic Adjustments – Flexible Exams: 21% – Early Notification of Assignments: 14% – Copies of Presentation: 12% – Early Registration: 10% – Assistance with Notetaking: 8% – Audio Recording of Lectures: 7% – Use of Adaptive Station: 4%

12. Data Collection Track When Student Submitted Request – Westside Request Rates Before 1 st day: 27% Week 1: 48% Week 2: 25% Track When Faculty Member Viewed Request – Westside Confirmation rates Same day: 32% 24 hrs: 22% 3+ days: 38%

13. Hurdles and Future Directions Hurdles – Usage of CWU Email System – Capacity to Gain Information on Student/Faculty meeting – Tracking Faculty Confirmation Future Directions – Merging with Testing Services Spreadsheet & Accessible Instructional Materials Database

14. Questions?

15. Thank You! If you would like to receive an electronic copy of the Powerpoint used in this presentation, Email us at CDS@cwu.eduCDS@cwu.edu