2. COOLIDGE HOUSE Comprehensive Program Review February 28, 2014

3.  Cool Cats - staff working group  Coolidge newsletter  Community Inclusion – resident holiday party  New Generator  Outside - In Magazine, December 2013 HIGHLIGHTS 18 PASSION FOR THE JOB Citizens’ Kurt Hanson brings personal passion to a role that has a long-term impact on his local community

4. Resident Holiday Party

5.  Staff Retention  Training  Walk-aways: Probation  Overdue Performance Evaluations

6. STAFFING Staff Turnover Rates Performance Evaluations Staff Training

7. STAFF TURNOVER RATES (1/1/13 to 12/31/13) Data obtained from HR Personnel Summary  Last CPR, CH staff turnover was 46.9% compared to SJS at 33.9%  Last CPR, Overdue Performance Evaluations = 6 FT and 2 PT as of 1/31/13. OVERDUE PERFORMANCE EVALUATIONS as of 12/31/13 FTPT Coolidge House9 0

8. Data obtained from HR Retention and Turnover Report STAFF RETENTION RATES

9. Data obtained from MMRs and HR Training Reports  Total of 862.75 training hours over six months; an average of 24 hours per staff over six months or 4 hours per month. (This is a 29% decrease in training hours from previous CPR)  Last CPR: a total of 1219.5 training hours over six months and an average of 42 hours per staff/over six months or 7 hours per month/per staff

10. PROGRAMMING Utilization Successful Completions Completion with: o Employment o Permanent Housing

11.  Current utilization rate is 89.6 %; last CPR the utilization rate was 83.3%. This is an increase of 7.5 %  Coolidge House had an average of 107.5 clients; last CPR, an average of 100 clients. This is a 7.5% increase. Data obtained from Monthly Utilization Reports

12.  Average of 37% of clients completed with employment. Last CPR = 41% (This is a 9.7% decrease)  Average of 46.5 % of clients completed with housing. Last CPR = 100% (This is a 53.5% decrease)  Average of 82.3 % of clients successfully completed the program. Last CPR = 72% (This is a 14% increase)  Average of 17.7 % of clients were terminated before completing the program. Last CPR = 28% (This is a 36% decrease) Data obtained from MMRs

13. CLIENT RELATED Clinical Hours Walk-Aways Medication

14.  Total Hours: 3,949; last CPR = 1,564 (This is a 152% increase)  Total Life Skills Hours: 2,585; last CPR =184  Total Cognitive-Behavioral Hours: 1,364; last CPR = 1,380 Data obtained from MMRs  Average Total Hours per client/over six months = 4.3; last CPR = 2.6  Average Life Skills per client/over six months = 2.8; last CPR = 0.3  Average Cognitive-Behavioral per client/six months = 1.48; last CPR = 2.3

15. CLIENT WALK-AWAYS 7/13-12/138/12 - 1/13 Coolidge House126 MEDICATION INCIDENTS 7/13-12/138/12 - 1/13 Coolidge House11  Client Walkaways increased by 100% during this time period compared to the last CPR  Medication Incidents: one client medication refusal Client Walk-Aways and Medication Incidents data obtained from MMRs

16. QUALITY ASSURANCE Key MMR Results Satisfaction Surveys

17. KEY MMR RESULTS During this reporting time period: 828 Community Service Hours reported; last CPR = 100. Community Service placements include: Tobin Community Center; Salvation Army; Galvin Foundation; Step Rox; BMC; Inner City Weight Lifting A total of 18 incidents involving contraband were reported; last CPR = 43 (this is a 58% decrease) 100% of staff are certified in First Aid/CPR/AED and Fire Safety Data obtained from MMRs

21. Answered Aways and Most Times  If there was a fire = 52/61 or 85%  Observe UA = 52/61 or 85%  Things working in my room = 44/61 or 72%  Know how to file complaint = 43/61 or 70%  Program rules are clear = 39/61 or 64% Answered Aways and Most Times  Know about contraband items = 38/61 or 63%  Overall program is clean = 38/61 or 63%  Receive medical care = 31/61 or 51%  Food is good = 14/61 or 23%  Receive Emergency Assistance = 12/61 or 20%

22. ISSUE: Retention of residents COMMENTS: Last CPR, successful completion rate = 72% IMPROVEMENTS MADE: Currently, 82.3% of clients successfully completed the program. (14.3% increase in successful completion rates from last CPR) ISSUE: Increase Employment Completion Rate COMMENTS: Last CPR, the clients completing with employment was 41% IMPROVEMENTS MADE: The current employment rate = 37% - a decrease of 10.8% ISSUE: Decrease staff turnover COMMENTS: Last CPR, the turnover rate was 46.9% IMPROVEMENTS MADE: Currently, 38.6 % staff turnover rate (21.5% decrease from last CPR) ISSUE: Improve on the Overdue Performance Evaluation Completion COMMENTS: Last CPR, 6 FT and 2 PT evaluations were overdue IMPROVEMENTS MADE: Currently, 9 FT evaluations are overdue. Working on improving internal processes to ensure timely completion of evaluations.