1. “CITUS ET CERTUS” 86 AW/JA 480-5911/5912

2. “CITUS ET CERTUS” Electronic & mechanical items Get Serial Numbers Video &/or Photograph items Take the video/pictures with you Antiques (100 + years old) Get an expert appraisal (at your own expense) in case item gets damaged

3. “CITUS ET CERTUS” 3 Jewelry Coins Stamp/card collections Crystal Collectors items DON’T SHIP

4. “CITUS ET CERTUS” 4 High Value Items Must be: Listed on pickup inventory Substantiated

5. “CITUS ET CERTUS” 5 Things you pack yourself: Make sure contents are listed on inventory Review the inventory before you sign it

6. “CITUS ET CERTUS” 6 Create Personal Inventory Carry or mail Keep information separate

7. “CITUS ET CERTUS” Control the pickup of your items Watch the carrier fill out the inventory Disagree? Document it!

8. “CITUS ET CERTUS” Carrier must write adequate descriptions of contents Make sure the contents of items not specific for that room is documented Disagree? Document it!

9. “CITUS ET CERTUS” Have an agent if you are not available The agent acts on your behalf You will be bound and responsible

10. “CITUS ET CERTUS” Most common complaints: Too many packers Too difficult to watch everything If you are overwhelmed call TMO and complain

11. “CITUS ET CERTUS” You are in charge of your move! Ensure your property is accurately reflected before the packers leave!

12. “CITUS ET CERTUS” Otherwise known as “the pink form” Fill out the front before the movers leave your house Fill out the back if you discover damage/loss after the movers leave

13. “CITUS ET CERTUS” The carrier must receive within 75 days of the date of delivery – not just put in the mail * Mail directly to carrier (with a return receipt) File online w/in 70 days at https://claims.jag.af.mil File at Base Legal Office w/in 70 days

14. “CITUS ET CERTUS” File claim directly with the carrier w/in 9 months of the date of delivery – remember you must have notified carrier w/in 75 days After 9 months, but no later than 2 years, file with the Air Force Claims Service Center (AFCSC) – depreciation will apply! DON’T FORGET TO FILE YOUR PINK FORM AS DISCUSSED IN THE LAST SILDE

15. “CITUS ET CERTUS” If move was done through DPS - Entire claims process to include giving carrier notice of loss or damage is done through DPS website Notice of loss or damage is not annotated on the DD Form 1840/1840R (pink form) The 75-day and 9-month timeframes that apply to FRV apply to DPS!

16. “CITUS ET CERTUS” Prevent theft – don’t ship valuables in POV Allow sufficient time to inspect at port when picking up * Annotate any damages on the DD Form 788 Don’t let inspectors at port rush you Be wary of accepting payment for damages at port

17. “CITUS ET CERTUS” If any damages, bring to nearest legal office to have an inspection done File your claim with the AFCSC

18. “CITUS ET CERTUS” Ramstein Legal Office – DSN 314-480-5911/5912 86aw.ja@ramstein.af.mil Claims Service Center – DSN 312-986-8044 1-877-754-1212 (toll free) AFCSC.ja@wpafb.af.mil https://claims.jag.af.mil Smooth Move - https://aflsa.jag.af.mil/AF/CLAIMS DPS – http://www.move.mil