1. All rights reserved © 2005, Genesys Q3 2005 All Hands  November 16, 2005

2. All rights reserved © 2005, Genesys Page 2 Evolving Brand  Increasing the joint visibility between Alcatel and Genesys to mutually leverage each other’s presence and success.

3. All rights reserved © 2005, Genesys Page 3 Q3 2005 and YTD Results

4. All rights reserved © 2005, Genesys Page 4 Q3 2005 Financial Results

5. All rights reserved © 2005, Genesys Page 5 2005 YTD Financial Results “Share the Wealth” currently funded at ~50%

6. All rights reserved © 2005, Genesys Page 6 Revenue Contribution by Geography

7. All rights reserved © 2005, Genesys Page 7 Revenue Contribution by Type

8. All rights reserved © 2005, Genesys Page 8 Year End Outlook

9. All rights reserved © 2005, Genesys Page 9 4 Year CAGR – 2001 to 2005 12.7% CAGR

10. All rights reserved © 2005, Genesys Page 10 Financial Benchmarks Profitability Revenue GrowthEfficiency

11. All rights reserved © 2005, Genesys Page 11 2005 Strategic Initiatives Scorecard

12. All rights reserved © 2005, Genesys Page 12 Strategy Defend, Expand & Extend We must DEFEND and GROW our position as market leader in the Enterprise Contact Center. We must EXPAND our footprint in the Enterprise Contact Center We must EXTEND ourselves outside the Enterprise Contact Center

13. All rights reserved © 2005, Genesys Page 13 Defend and Grow  Enhance platform leadership through market adoption of Open IP, Integrated Self Service and Open Media  Establish Reporting and Business Analytics as a key competitive advantage  Grow market presence in emerging markets (China, India, Brazil and Russia)  Develop an OEM business for alternate channels to the market  Align with and enable Key Partners, Global SIs and Strategic Sourcers (MSP, BPO) Scorecard 2005 Strategic Initiatives

14. All rights reserved © 2005, Genesys Page 14 Expand  Strengthen our GVP execution capabilities and application ecosystem  Increase upsell and market share of non-routing products  Expand product portfolio into adjacent market segments (e.g. agent analytics, workflow) Extend  Establish GETS as industry standard solution for telephony enabling enterprise productivity tools  Become Enhanced Services platform provider for carriers Scorecard 2005 Strategic Initiatives

15. All rights reserved © 2005, Genesys Page 15 Become more customer and partner focused Improve communication and teamwork Improve operating efficiency Foster employee development and retention Company Imperatives

16. All rights reserved © 2005, Genesys Page 16 Employee Programs, Development & Initiatives Answering the Call Rolled out for Q2 ~ the overall reception has been positive Q2: $44,000 awarded to 78 recipients throughout Genesys worldwide Goal of the program: Cross-functional recognition for outstanding performance, not just for managers to acknowledge their employees Compensation Provision of the Compensation Guide for Managers Every Genesys employee’s job was compared with market data Merit increases conducted in accordance with employee performance AND with position in their salary range

17. All rights reserved © 2005, Genesys Page 17 Employee Programs, Development & Initiatives Training & Development We have invested more in training and development activities (budget, HR dedication) Access to Alcatel University was launched this year Outlook: Further invest in training & development for 2006 Global Performance Management Program (GPMP) Implementation of the GPM e-tool (incl. development part) Thank you for your diligence with using the GPM e-tool in 2005! Technical problems have been solved Outlook: HR will provide RPs with status reports on completion in their area of responsibility next week (target setting process needs to be finalized by end of the year)

18. All rights reserved © 2005, Genesys Page 18 Employee Programs, Development & Initiatives Share the Wealth Approved for 2005:  The plan will be funded once the company has exceeded its OP objective of 12%  The size of the pool will determine the final payout. Payout is dependent on achievement of Corporate Objectives, Department KPIs and Individual Objectives Eligibility for those employees not currently on a sales or CSO plan (GAP) Employee Survey Survey was launched on October 27 46.5% of Genesys employees responded Feedback will be combined in a report to Genesys Excom

19. All rights reserved © 2005, Genesys Page 19 2005 Customer Satisfaction Survey Results

20. All rights reserved © 2005, Genesys Page 20 Overall Performance Today Versus One Year Earlier No. of Responses = 380 Genesys Worldwide 89% of customers perceive Genesys’ performance the same as or better than last year’s performance. Question: Compared to one year earlier, is Genesys’ total performance today (Better/Worse/Same)? Why?

21. All rights reserved © 2005, Genesys Page 21 Repurchase Intentions for Genesys Over Time Repurchase intentions ratings have significantly increased since 2003. % Yes ( ) = No. of Responses

22. All rights reserved © 2005, Genesys Page 22 Customer Satisfaction Survey Customer Typologies – Genesys Worldwide LowerHigher or Same Yes No or Unsure Future Purchase Levels Referenceability CHAMPIONS 58% REBELS 8% MORAL SUPPORTERS 7% CAPTIVES 27% (XX%) = 2004 Survey (5%)(49%) (11%)(34%)

23. All rights reserved © 2005, Genesys Page 23 Looking Forward....

24. All rights reserved © 2005, Genesys Page 24 Industry analysts confirm that Genesys is well positioned to succeed in this market… 1.Building on industry leadership in traditional customer service technology North American Contact Center InfrastructureIVR and Enterprise Voice Portal

25. All rights reserved © 2005, Genesys Page 25 Industry analysts confirm that Genesys is well positioned to succeed in this market… 2.Demonstrating the path forward as service focus shifts to the experience and intent of customers “Customer communications platform providers such as Genesys, Avaya and Cisco will be… crucial to building advanced Customer Service and Support capability...” “Gartner Predicts: CSS Will Require Increasingly Close Coordination With IT” November 2005 “Michael Maoz

26. All rights reserved © 2005, Genesys Page 26 Industry analysts confirm that Genesys is well positioned to succeed in this market… 3.Innovating in ways that differentiate from our competitors “It sounds like you’re moving into the ‘interaction management’ space… none of your competitors are doing that.” Larry Velez Analyst briefing with Wes Hayden November 2005

27. All rights reserved © 2005, Genesys Page 27 Our Vision Contact Center Customers & Suppliers Knowledge Workers Branches Back-Office Managing Interactions across the Enterprise

28. All rights reserved © 2005, Genesys Page 28 “Triple Play” – Genesys Style Process Optimization Agent Productivity Open IP Multimedia / Mid Office Federated Enterprise Proactive Contact/OBN Integrated Self Service Enterprise Apps Integration Global Sourcing Experts Branches GETS Virtualization Extension Optimization

29. All rights reserved © 2005, Genesys Page 29 Ask Wes (Live ???)