1. Brand, Branding And Building Customer Value LECTURE-14

2.  Brand  Branding  Branding Strategy: Building Strong Brands Topic Outline

3. What is a Brand? A brand is a name, term, sign, symbol or design, or a combination of them, intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors.

4. The Role of Brands Identify the maker Simplify product handling Organize accounting Offer legal protection Signify quality Create barriers to entry Serve as a competitive advantage Secure price premium

5. What is Branding? Branding is endowing products and services with the power of the brand.

6. Advantages of Strong Brands  Improved perceptions of product performance  Greater loyalty  Less vulnerability to competitive marketing actions  Less vulnerability to crises  Larger margins  More inelastic consumer response  Greater trade cooperation  Increased marketing communications effectiveness  Possible licensing opportunities

7. What is a Brand Promise? A brand promise is the marketer’s vision of what the brand must be and do for consumers.

8. Drivers of Brand Equity  Brand elements  These are those trademarkable devices that identify & differentiate the brand.  Marketing activities  Meaning transference

9. Brand Elements  Brand names  Slogans  Characters  Symbols  Logos  URLs

10. Brand Logo

11. Brand Characters

12. Brand Symbol

13. Brand Element Choice Criteria  Memorable  Meaningful  Likeability  Transferable  Adaptable  Protectable

14. Slogans  Like a good neighbor, State Farm is there  Just do it  Nothing runs like a Deere  I’m lovin’ it  We try harder  Always low prices

15. The 10 Most Valuable Brands BrandBrand Value (Billions) Coca-Cola$67.00 Microsoft$56.93 IBM$56.20 GE$48.91 Intel$38.32 Nokia$30.13 Toyota$27.94 Disney$27.85 McDonald’s$27.50 Mercedes-Benz$22.13

16. Devising a Branding Strategy  Develop new brand elements  Apply existing brand elements  Use a combination of old and new

17. Brand equity Brand equity is the added value endowed on products and services, which may be reflected in the way consumers, think, feel, and act with respect to the brand. Branding Strategy: Building Strong Brands

18. Measuring Brand Equity  Brand audits  A consumer focused series of procedures to assess the health of the brand (Equity)  Brand tracking  Quantitative data from consumers on a routine basis over time.  Brand valuation  Total financial value of the brand.

19. Branding Strategy: Building Strong Brands

20. Brand strategy decisions include:  Product attributes  Product benefits  Product beliefs and values Brand Positioning

21. Branding Strategy: Building Strong Brands Desirable qualities 1.Suggest benefits and qualities 2.Easy to pronounce, recognize, & remember 3.Distinctive 4.Extendable 5.Translatable for the global economy 6.Capable of registration and legal protection Brand Name Selection

22. Branding Strategy: Building Strong Brands  Manufacturer’s brand  Private brand  Licensed brand  Co-brand Brand Sponsorship

23. Branding Strategy: Building Strong Brands Brand Development Strategies

24. Bibliography  Principles of Marketing by Philip Kotler & Gary Armstrong Fifteenth Edition, Published by Prentice Hall  Marketing Management – A South Asian Perspective by Philip Kotler, Kevin Lane Keller, Abraham Koshy & Mithileshwar Jha, 13th Edition, Published by Pearson Education, Inc.  Principles and Practices of Marketing by Jobber, D. 4th edition, McGraw Hill International.  Principles of Advertising & IMC by Tom Duncan 2 nd Edition, Published by McGraw-Hill Irwin.

25. The End "The man who does not read good books has no advantage over the man who cannot read them.“ Mark Twain