1. Multi Agent Systems in Health Care Ron Neville

2. Core concept Virtual software agents represent each component of a real world system Virtual software agents represent each component of a real world system Agents are persistent, autonomous, interactive and form a community. Agents are persistent, autonomous, interactive and form a community. Represent and negotiate on behalf of their real world counterparts Represent and negotiate on behalf of their real world counterparts Potential to transform the process and outcome of health care Potential to transform the process and outcome of health care ………as big as the Internet ………as big as the Internet

3. CSO Fellowship CSO Fellowship MAS in health care MAS in health care CalicoJack.co.uk CalicoJack.co.uk Spinout Spinout Jackdaw Jackdaw Orange network Orange network

4. The Westgate Demonstration Project Appointment booking with DNA reminder Appointment booking with DNA reminder Repeat Prescription ordering Repeat Prescription ordering Clinical enquiries Clinical enquiries Remote access to core Clinical Summary Remote access to core Clinical Summary

5. Appointment Booking Human patient makes an SMS request Human patient makes an SMS request Human receptionist finds best fit Human receptionist finds best fit Agent receptionist reminders Agent receptionist reminders Patient agent confirmation or cancellation Patient agent confirmation or cancellation

6. Repeat Prescription Ordering Real world patient, clerical staff, GP, pharmacist Real world patient, clerical staff, GP, pharmacist Agent representation and automation Agent representation and automation Safety loop Safety loop

7. Clinical enquiries Convenient, asynchronous, audit trail Convenient, asynchronous, audit trail Medium of users choice – SMS for patient, e- mail conversion for GP Medium of users choice – SMS for patient, e- mail conversion for GP Automation of routine or normal results service Automation of routine or normal results service

8. Remote access to Core Clinical Summary Basic health data Basic health data Allergies Allergies Current Medication Current Medication Past Medical History Past Medical History

9. D-Toxt Mobile phone SMS support pre, during and post detoxification for opiate users Mobile phone SMS support pre, during and post detoxification for opiate users

10. SARMA Clinical Trials recruitment module Clinical Trials recruitment module

11. Development areas Long term health condition support Long term health condition support Pharmaco-vigilance Pharmaco-vigilance Social networks for older people Social networks for older people

12. Evaluation Quantitative Quantitative Qualitative Qualitative

13. Conclusion MAS…..as big as the Internet? MAS…..as big as the Internet? Geekfest or a serious clinical topic? Geekfest or a serious clinical topic? Thanks for listening and discussing….. Thanks for listening and discussing…..