1. 2005-6 Work Plan Enabling the FMCG sector to sell more, lose less and improve consumer satisfaction ECR Europe Shrinkage Team

2. Where we started …. Zero collaboration around a difficult subject No common definition on scale or impact Blinkered approach, focused on technology solutions Crisis driven

3. What we did …. Established the ‘ECR Europe Approach’ as the most innovative and effective way to deliver lower losses, improved sales and greater customer satisfaction, across the globe Created a unique forum for ECR member retailers and manufacturers Pioneered the ECR Road map approach Generated new knowledge on key issues

4. Specific Deliverables ECR conferences: 2 Plenaries & 4 Breakouts 2 Blue Books 2 Surveys 3 White papers (RFID, Hot Spots & KPI’s) 7 European seminars Outreach to international ECR bodies in: –Korea / Singapore / South Africa / North America / Australia Best rated breakout session in Berlin and Paris

5. Where we’re going …. 2005-6 Objectives: –Develop new knowledge on relationship between internal theft and processes and procedures –Create user friendly tools for implementing the Road Map at the store level –Maintain European team momentum –Run breakout session at Stockholm conference

6. Work Plan Elements 1 Internal Theft: Understanding the Opportunities 2The Rapid Improvement Road Map 3European Shrinkage Seminar Series 4Shrinkage Team Project Meetings & Stockholm Conference Breakout Session

7. Work Plan Elements 1. Internal Theft: Understanding the Opportunities Objective: –Understand exploitation of company procedures and processes by employees Action: –Engage with European retailers and suppliers to interview offenders Planned Outcomes: –Insider insights – why and most importantly HOW? –Understand how offenders circumvent loss prevention –Enablers and inhibitors of ‘sweet-hearting’ –ECR Europe White Paper to summarise findings

8. Work Plan Elements 2. Rapid Improvement Road Map Objective: –An ECR Road Map for store operations. Action: –Align Road Map to needs of store managers. –Test in a series of European contexts. Planned Outcomes: –Enable store managers to reduce shrinkage –New tools and techniques to facilitate the use of the Road Map at the store level. –Dissemination of findings across Europe.

9. Work Plan Elements 3. European Shrinkage Seminars: Objective: –Promote ECR to a wider audience Action: –Deliver 2 European level seminars to 50+ delegates Planned Outcomes: –Support the collaborative approach with “public domain” materials –Identify new trends / build evidence for new ideas –Attract new “recruits” to the Road Map / collaborative approach

10. Work Plan Elements 4. European Shrinkage Team Meetings & Stockholm Conference Objective: –Continue highly successful and growing forum –Showcase tangible outcomes at the Stockholm conference Action: –Design, organise, promote and facilitate 5 European meetings and 1 Stockholm breakout seminar Planned Outcomes: –Develop new ideas and best practice –Keep alive this healthy network of Europe’s leading thinkers on shrink - “all that’s good about ECR” –Develop the 2007 work plan

11. Work Plan Cost Work Plan ElementCost Internal Theft Project48,750 Rapid Improvement Road Map24,000 Meetings and Stockholm Conference30,000 Travel costs20,500 Total€123,250

12. Is It Worth It?