1. October 5, 2012 Presented by Linda Salem Associate Librarian San Diego State University Special Libraries Association 2012 Fall Seminar Marina Village Conference Center San Diego, CA

2. PHOTO OF EMPTY SPACE

4. What actions can we take to optimize use of the reference collection?

5. What actions can we take to optimize use of the reference collection?

6. Reconsider your question Rewrite it – User-Centric Examples

7. What do students and faculty need from collections, services and facilities to improve their learning and research?

8. Original Project: Re-carpet and repaint the reference area in six months. User-Centric Project: Redesign reference services and the reference area to benefit student learning.

9. PHOTO OF EMPTY SPACE

10. Apply professional expertise, standards and values to the user-centric design question.

11. We believe our service design can improve student learning and faculty research.

16. We believe in continuous improvement to create services that are responsive to users’ needs as class sizes and modes change.

17. User Access to Reference Librarian Help – FTF@Desk, EREF, Chat, SKYPE, 24/7, SMS Support by Course – Instruction Sessions & Support Pages Guides to Subject Research Resources & Reference Blog Posts Tutorials on Information Literacy Topics Accessible and Relevant Collections Help from Academic Mentors & Library Interns

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19. RELOCATED 1/2 OF COLLECTION ADDED 100 SEATS PHOTO

22. GROUP STUDY TABLES HAVE MOBILE DEVICE READY PRESENTATION SCREENS. PHOTO

26.  More Student Seating  Academic Mentor Supervisor  To Assess Use of Presentation Screens and Group Study Areas  More Tutorials

27. PHOTO Linda Salem lsalem@mail.sdsu.edu 619-594-5148