1. Holding Graz Services| Andreas-Hofer-Platz 15, 8010 Graz Welcome to Graz

2. Facts about Graz  Graz is the second largest city in Austria  127,56 km²  17 districts  265.000 inhabitants (Jan. 2012)  35.000 students  70.000 commuters

3. Our company With the establishment of the Holding Graz GmbH, the Group now unites all major municipal services under one roof and thus offers its customers one-stop service. The new roof is supported by three strong main business fields:  Business Management/Shareholdings  Public Transport/Energy  Services (municipal)

5. Our potential for success lies in the core business:  public urban transport with the Holding Graz Linien and  water management (drinking water and sanitation)  waste management  public space (street- & green space maintenance)  free time (public baths, recreation areas: Schöckl, Schloßberg, Hilmteich, Rosenhain)  funeral services, the market leader in Styria

6. Holding Graz Services The business field Holding Graz Services comprises the divisions “water services” (drinking water supply and waste water disposal), “waste management” and “public space” (street & green space maintenance). Its remit extends to 1.320 kilometer water pipe network, 846 kilometer channel network, 950 km streets, paths and places, 2.350.000 m² park- and recreation areas as well as 34.000 properties and public garbage collections. We are the fourth largest water supply company in Austria. Our water supplied area is about 110 km².

7. Water procurement Graz draws its water exclusively from the groundwater of the quaternary gravels in the River Mur Valley. Graz has a water demand of about 19 million cubic meters per year. To be able to meet these requirements there are 3 waterwork facilities:  Friesach, about 12 km north of Graz  Andritz  Waterworks St. Ilgen, the central water supply called Hochschwab Süd GmbH (ZWHS), 60 km north of Graz For emergencies and accidents there are the waterworks of Feldkirchen as well as the water board Umland Graz available.

8. Storage of water  Storage capacity in 23 reservoirs: 36.000 m³  70 % of the average daily demand  High storage capacity in the underground Groundwater management  Regulation and management of the ground water fields by artificial groundwater recharge Main tasks of water services  Maintenance  Quality management  Cut-and-cover line building

9. KEY FIGURES

10. Tota l maximum delivery 1985

11. Quality of drinking water  Degree of hardness 16°dH (2,8 mmol)  Nitrate 5 – 10 mg/l  Pesticide unverifiable  Own authorified water laboratory for water quality management  no preparation  no desinfection  no treatment absolute natural

12. Holding Graz Services| Andreas-Hofer-Platz 15, 8010 Graz Thank you for your kind attention!