1. Creating a Great Workplace Henry Stewart Chief Executive

2. Best for Customer Service in UK 2002: Nationwide Building Society 2003: Happy 2004: First Direct

3. Happy 2006: Winner, Impact on Society (Small business)

4. UK Best Workplace 2007: No. 2 (Financial Times, 2/5/07)

5. Key elements of great management?

6. When did you work at your best?

7. Maslow’s Hierarchy of Needs Safety Physical Needs: Eat, Sleep

8. Maslow’s Hierarchy of Needs Self -actualisation Self-esteem Belonging Safety Physical Needs: Eat, Sleep

9. Pyramid of Management Needs Trust Freedom Valued, Supported Reward Communication

10. Great management is about …

11. Great management is about getting out of the way

12. Pre Approved

13. PrinciplesTargets Job Ownership Feedback Support Job Ownership Model

14. People work best when they feel good about themselves

15. Celebrate Mistakes !

16. I’ve learned so much from my mistakes … I’m thinking of making a few more

18. Hire Nice People & Treat Them Well

19. Who would you recruit?

20. Work/ Life Balance

21. It’s not about you!

22. People should be chosen to manage people …

23. On the basis of how good they are at managing people

24. Why do people leave their jobs ?

25. Roles of Management Strategy Decision Making Supporting Challenging Nurturing

26. Role A Strategy Decision Making Role B Supporting Challenging Nurturing

27. One thing I like about these ideas

28. One thing I will do next week...

29. What would your organisation be like if everybody was completely trusted?

30. Real Benefits: 2,000 Waiting

31. Henry Stewart 07870 682442 henry@happy.co.uk