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Published byAlison Montgomery Modified over 9 years ago
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TM
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COURSE GUIDELINES Confidentiality Be self-aware, observe your experience Make role plays as real as possible Practice the skills Don’t advise, use the skills Focus on course tasks during breakouts Course focus: Self-awareness and learn to apply CTC system Questions are welcomed, but won’t answer those that go beyond introductory course level
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KIMPTON CULTURE A unanimous commitment to self-leadership, creativity, and high performance through team and personal development
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CONFLICT & CREATIVITY IN BALANCE
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NORMAL COMMUNICATION
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ACTIVE & PASSIVE CONFLICT STYLES
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CONFLICT TO CREATITY
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LOCATOR: RECEIVE-SEND
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LOCATOR: INSIGHT-ACTION
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THE 5 STEPS CIRCLE
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CLOCKWISE ARROWS
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CONFLICT & CREATIVITY
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CONFLICT TO CREATIVITY
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“ The effective listener demonstrates a spirit of respect for others’ viewpoints and capacity for self-direction. ” --Carl Rogers, Ph.D.
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STEP 1: LISTEN
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STEP 2: EXPLORE
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STEP 3: SUMMARIZE
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SUMMARIZE
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VALUE OF SUMMARIZING Commitment to connect Confirms understanding, not interpretation Goes deeper for more information Speaker will correct if not fully accurate Facilitates the speaker consultatively Honors diverse points of view Slows down internal pressure to “do something” Inspires the other person to listen
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STEP 3: SUMMARIZE
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STEP 4: INVITE
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INVITE TOOLS
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STEP 4: INVITE
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STEP 5: PRESENT
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TOOL 1: I-MESSAGE Use “I-Message” “I feel frustrated, like I can’t do things right.” Accountability and objectivity No blame Own the issue or problem Don’t use “You-Message” “You always make me feel stupid.” Blaming Invites denial and counter-attack
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TOOL 2: SELF-DISCLOSE State Feelings –Feelings are normal –Repression leads to blow up –Others can sense our feelings –Name the feeling, not act out the feeling –Feeling Words Checklist in Appendix
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TOOL 3: MY OPINION Perspective and Needs –Objective –Observable –Not subjective interpretations –Need as foundation of our opinion
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STEP 5: PRESENT
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ROLE PLAY SCENARIO SYSTEM
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CONFLICT TO CREATIVITY
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