1. Cross-cultural communucation www.khbo.be www.businet.org.ukEdinburgh 2011 Session 2

2. Cross-cultural communication 2

3. Circle one of the numbers to indicate how you rate yourself between the two items.  Confident1234Reserved  Passive1234Aggressive  Responsive1234Self-controlled  Easy-going1234Dominant  Take charge1234Goes along  Formal1234Informal  Disciplined1234Spontaneous  Communicate readily1234Reserved  Accepting1234Challenging  Unorganized1234Organized  Initiate social contact1234Lets others initiate etc 3

4. Cross-cultural communication 4 1._____2._____ 5._____4._____ 8._____9._____ 11._____12._____ 13._____16._____ 15._____23._____ 19._____26._____ 21._____ 25._____ Sum A = _______Sum B =________

5. Cross-cultural communication 5 Sum A + 35 – Sum B = _____ divided by 16 = _____ Place an X on the following scale corresponding to the score above: DOMINANTEASY-GOING Idem for formal and informal communication

6. Cross-cultural communication 6 Informal (people-oriented) Formal (Task-oriented) Dominant (Extrovert) Easy-going (Introvert)

7. Cross-cultural communication 7

8. Map your own communication styles and compare with your team members  Several varieties of communication behaviours.  These 8 styles are grouped into pairs, each of which represents the end points of a continuum.  Between each pair on the line, mark an X to indicate your personal communication style.  Use your interactions with people in the host country as the basis for evaluation or ask a cultural informant. 8

9. Cross-cultural communication  Direct communication Communication is done using explicit verbal statements and represents exactly what the speaker means. There is very little ‘beating around the bush’ there.  Indirect communication Meaning is communicated using indirect means such as suggestions, body language, or pauses. This style often uses other people to resolve conflict instead of direct contact.  You ? Direct---------------------------------------- Indirect 9

10. Cross-cultural communication  Linear communication This style is similar to direct communication as it gets to the point without going off on tangents. The communication progresses systematically along a straight line until the point is made. As such it is considered faster and more economical to the people who use it.  Circular communication In circular communication, the person rarely states the point directly. Instead, a discussion proceeds in a roundabout way and incorporates many details until the point is reached. This way of communicating is similar to how stories are told  You ? Linear---------------------------------------- Circular 10

11. Cross-cultural communication  Detached communication In detached communication, issues are discussed with calmness and objectivity. Emotion is kept at a minimum, and objectivity is preferred over subjectivity. People who use detached communication may feel that they are just being rational and fair.  Attached communication This communication style is characterised with a high level of emotion and feeling. People communicating this way think that they are showing sincerity or personal concern for the topic and the person with whom they are interacting.  You ? Detached ------------------------------------- Attached 11

12. Cross-cultural communication  Idea-oriented communication In this form of communication, disagreement with ideas is stated directly, with the assumption that only the idea, not the person from whom the idea came, is being attacked. Phrases such as “no offence, but I don’t agree with you” or “agree to disagree” are indicative for this style.  Relationship-oriented communication In this communication style, disagreeing with an idea is viewed the same as disagreeing with the person who originated it. Intellectual disagreement in particular is handled more subtly and indirectly. This communication style emphasises interpersonal harmony and strives to maintain the relationship between people.  You ? Ideas--------------------------------- Relationships 12

13. Cross-cultural communication  How can you encourage people to listen to you while you are talking ?  How do you notice that your audience is no longer interested in what you are saying ? 13

14. Cross-cultural communication  Hearing  Understanding  Judging  Tips for being a good listener :  Attention and focus  Finish listening before speaking  Ask questions  Give feedback (main ideas)  Watch the movie 14

15. Cross-cultural communication 15

16. Cross-cultural communication  Workplace communication skills  Why woman don’t understand man… 16

17. Cross-cultural communication 17  Look at the skills you and your team members listed for the profiler game.  Does the view that your team members have on you correspond to your own personal view on yourself?  What are the first impressions others have of you? Try to restrict it to positive impressions.  What can be improved and how on those first impressions?  What are the main charachteristics of your own communication style? Can you also identify your weaknesses?  How do your team members assess your communication style?