1. CACUBO Winter Workshop Kansas City, MO April 8, 2014 Thresette Briggs, SPHR, CPS President, Performance 3 LLC thresette@bestperformance3.com © 2014 Helping Leaders and Teams Resolve Conflict

2. Helping Leaders and Teams Resolve Conflict

3. Objectives: 1 2 3 Assess the level of conflict in your organization & potential causes. Practice the C.O.N.F.L.I.C.T technique for healthy conflict-resolution. Outline steps to implement C.O.N.F.L.I.C.T. in your organization. Helping Leaders and Teams Resolve Conflict

4. Helping Leaders and Teams Resolve Conflict The Cycle of Conflict

5. 6 Primary Causes of Organizational Conflict Helping Leaders and Teams Resolve Conflict 1. Conflicting Resources 2. Conflicting Styles 3. Conflicting Perceptions 4. Conflicting Goals 5. Conflicting Pressures 6. Different Personal Values

6. Assess Conflict on your Team Helping Leaders and Teams Resolve Conflict ACTIVITY

7. Organizational Conflict Can Cause: Helping Leaders and Teams Resolve Conflict Stress, frustration & anxiety Loss of sleep Strained relationships Greivances & litigation Presenteeism Employee turnover Loss of productivity Absenteeism Sabotage Injury and accidents Disability claims Sick leave The Cost of Conflict Centre for Conflict Resolution International

8. Practice C.O.N.F.L.I.C.T. Technique SCENARIO 1 – Team member Arguments You are the supervisor of your department and have just returned from a family vacation. The minute you get to work, team members come to you telling you there were several arguments in the department while you were on vacation. Three employees have been involved in a continued argument over an assignment they’re working on and have been taking their stress out on each other (they used to be good friends). What started out at as just talking about the situation, has grown into a continued argument, with no resolution in sight. The 3 employees perform a vital function on your team and since the disagreements started a month ago, they haven’t been fulfilling their job requirements. Productivity is going down and the conflict is taking its toll on the other team members. 1. Using the C.O.N.F.L.I.C.T technique, what is the first thing you would do? 2. What parts of C.O.N.F.L.I.C.T. ™ will you use, and why? 3. What are the specific steps will you take to address this situation long-term? Helping Leaders and Teams Resolve Conflict

9. C.O.N.F.L.I.C.T. Technique Steps for Your Organization Helping Leaders and Teams Resolve Conflict

10. What Questions Can I Answer? Helping Leaders and Teams Resolve Conflict Thresette Briggs, SPHR, CPS President, Performance 3 LLC thresette@bestperformance3.com www.bestperformance3.com 317.403.5653 @Performance3 Performance 3, LLC Thresette Briggs

11. THANK YOU! Helping Leaders and Teams Resolve Conflict