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2. Is common with any business –between employees –between management and employees –between an employee and a group –between groups –between companies 2

3. May be caused by numerous situations, including: –different values and beliefs of employees –different views –poor communication –different goals –personal style difference –results dependent on other employees or departments –inconsistent managing styles –misuse of power 3

4. Can be resolved through prevention and management techniques –identify and confront the underlying problems –be honest with management –clarify communication –remain calm –stress cooperation; not competition –keep an open mind 4

5. What is important when managing conflict as a leader? 5

6. Is important for a cooperative environment –remain impartial and listen to all sides –resolve conflict quickly –compromise in an effort to address all concerns fairly 6

7. What is important when managing conflict as a team member? 7

8. Is necessary in a professional environment –try to understand differing points of view –strive to maintain a positive working environment, even during conflict –encourage management to resolve conflict quickly and fairly 8

9. What questions should you ask when making an ethical decision? 9

10. Involves the study and examination of moral and social responsibilities in relation to business practices –questions to help recognize if an action is ethical Is it legal? Is it right? Is it beneficial? Could it be publicly known? Could other employees, managers and family members respect the decision? 10

11. Someone has offered you a stolen recipe for a product your competition is making. Should you take it? One of your new candy bars was marketed to increase energy, but you discover none of the ingredients added provide an energy boost. Although your customers will never know, should you continue to market the candy as an energy bar? 11