1. EDUCATION YOU CAN TRUST ® Can you Manage within IT?

2. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 2 ® Managing within IT

3. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 3 ® Some Context Focus

4. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 4 ® Management

5. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 5 ® Doing Things Right What does this mean? –Process & Communication Quality Feedback Product & Service Delivery Internal & External

6. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 6 ® Leadership

7. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 7 ® Doing The Right Things What are "The Right Things" —People & Communication –Internal & External

8. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 8 ® Characteristics of Leadership A Continuum Toolkit —Autocratic thru' Democratic

9. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 9 ® Style & Appropriateness Consistency & Flexibility —Context Awareness

10. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 10 ® Managing Change

11. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 11 ® Coping Strategies Proactive Defensive People & Process

12. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 12 ® Challenges for Managing Within IT

13. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 13 ® The Big Idea

14. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 14 ® Partnership What is this?

15. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 15 ® Contributing Factors Towards Partnership Shared Vision Common Purpose Shared Values, Attitudes, Behaviours Mutual Respect Joint Responsibility Robust Relationship Effective Conflict Management Powerful Communication Added Value Trust Collaborative Approaches

16. © Copyright: All rights reserved. Not to be reproduced without prior written consent. 163T-1- 16 ® Managing Within IT SUMMARY Context is Vital —Organisational Climate —Management & Leadership Styles —Effective Communication —Trust Content is Vital —There is no substitute —Technology, People & Process —Product, Service, Quality —Delivery Partnership Offers A Collaborative Way Ahead