2. Thomas Baron GS GLM – 25 March 2013

3. Universal Videoconference with Vidyo Conference Rooms Service Webcast & Recording Service Indico Service Public Displays Service

4. Videoconference at CERN EVO since the late 90s Built on the requirements of HEP communities Tendering needed in 2008 following EVO’s change of business model Setup of a committee (LCEB) with representatives of major user communities Establishing requirements Informal market survey Only two products could cope with specs Pilot for 6 months Selection of Vidyo 1st January 2013: end of EVO support at CERN

5. Vidyo: Company Profile Based in Hackensack NJ, USA Founded 2005 250+ employees 60+ in R&D Industry traction Based on multiple patents around h264 SVC Several major OEMs: Google+ hangouts, HP, Nintendo Wii U 50+ worldwide service providers 3000s customers

6. Vidyo at CERN Since December 2011 Universal videoconference system From Vidyo clients (connection through Vidyo routers) Desktops (Windows, MacOSX, selected linux flavors) Mobile devices (iOS and Android) From 3 rd -party clients (through Vidyo gateways) Rooms (CERN VC rooms) to the H323/SIP protocols Phones Strong points Extensible (several hundreds in a single meeting) Very small latency (natural interactions) Good A/V quality and resilience/adaptability to poor network conditions Simple interface Good integration possibilities

7. Vidyo Service Scale ~20000 users 800-1600 connections 21-168 H323 (rooms) 12 recordings

8. Vidyo Eligible Users Anyone with a valid CERN account Register at https://account.cern.ch/account/ “Services” linkhttps://account.cern.ch/account/ can participate in meetings create virtual rooms invite other users moderate meetings Non-CERN users can participate as guests

9. Vidyo Worldwide Service Topology Portals Routers Gateways Router Proxy 2 20 10

10. Vidyo: Usage Evolution

12. Usage Evolution Current peaks max Simultaneous connections: ~750 max number of people in one meeting: 252 max phone usage: 100k minutes in 1 month more than 3200 meetings per month more than 5000 distinct users and 3000 Guests per month more than 18000 clients have been installed (mobile and desktop)

13. Vidyo Client Main Features Main features Up to 8 videos displayed – last speakers Number and display format selectable Self view Multiple screen and window sharing List of participants Firewall traversal Using http proxy

14. Access From Desktops Indico Vidyo portal Participants Managers

15. Access from CERN Meeting Rooms Room VC equipment This PC

16. Access from non-CERN meeting rooms IVR: dial gateway IP CERN or Internet2

17. Access from Phones Dial one of Geneva (CH): +41225330322 Tool free number (US): +18665777460 London (UK): +442030510622 Madrid (SP) +34911233708 Tokyo (JP) +81345790501 Nikhef (NL): +31207165248 Desy (DE) +494089981350 Cesnet (CZ) +420950072376 Enter the meeting extension and «#»

18. Service Evolution New client with integrated chat - Q2 2013 New phone access points in CERN collaborating institutes - 2013 Skype gateway – Q2 2013 Linux consolidation – Q2 2013 Recording – Q3 2013 Webcasting SSO?

19. Service Support 1 st level: 2 nd level: 3 rd level: CERN Service Desk Serco onsite technicians Vidyo Engineers CERN Engineers Rooms, presence

20. Service Support

21. VC/Vidyo use cases Work meetings Point2point calls Distance learning Public outreach: Masterclasses Remote Operation Centers Recruitment interviews

22. Equipment Rooms H323/SIP videoconference devices Vidyo room systems Desktops Webcam Echo-cancellation table microphone Headset Tablets

23. Vidyo info: http://cern.ch/vidyo status page: http://avc-dashboard.web.cern.ch/Vidyo contact: vidyo-support@cern.ch User training is available in the CERN technical training catalogue

24. Conference Rooms Service

25. Activities Equipment standardisation Meeting room A/V design Meeting room installation coordination Equipment monitoring Preventive maintenance Corrective maintenance and Technical support

26. Conference Rooms Service Proposal to take over management of CERN meeting rooms Each department remains the owner Room management delegated to IT Room upgrade/maintenance cost billed to department The equipment must be standardized and networked SLA available Resources: Outsourced team of 5 for operation (extensible) Two staff One CERN service manager An additional technical expert

27. Conference Rooms Service Service coverage

28. Conference Rooms Service Why using the service ? Standardise equipment: uniform room management ease of use Monitoring of equipment and regular maintenance reliability Available support and technical contact getting help

29. Conference Rooms Service Main strategy Same setup/equipment everywhere Remote monitoring (projectors, PCs, VCs, screens) Preventive maintenance (lamp change, filters, battery replacement, regular visits, managed PC) Backed-up with professional tools (inforEAM, ServiceNow) Incident management

30. Conference Rooms Service Future plans & research Improving the equipment monitoring Provide better service indicators Real room usage Investment plans E-locks? Interactive room panels Information display On location room booking Support request

31. Conference Rooms Service info http://cern.ch/conference-rooms status page http://avc- dashboard.web.cern.ch/Conference%20rooms http://avc- dashboard.web.cern.ch/Conference%20rooms contact conferencerooms-support@cern.ch

32. Webcast & Recording Services

33. Service available in equipped rooms: BE Auditorium Meyrin (6/2-024) Council Chamber (503/1-001) Filtration Plant (222/R-001) Globe 1st floor (80/1-001) IT Amphitheatre (31/3-004) Main Amphitheatre (500/1-001) Room Andersson (40/S2-A01) Room Curie (40/S2-C01) Room Georges Charpak (60/6-015) TH Conference Room (4/3-006) Training Center Room 11 (593-R-010) Kjell Johnsen (30-07-18) ATLAS Point 1 (3162-1-K01)

34. Webcast & Recording Services Live Webcast Usually 2 videos (speaker and slides) Viewing on all platforms including mobiles Internal capacity: ~4000 simultaneous viewers Contract with Global CDN company (Limelight) 4 th July: ~500k unique viewers; 56k simultaneous http://webcast.cern.ch

35. Webcast & Recording Services Recording Published on CDS with a link on Indico page Dynamic and interactive playback interface

36. Webcast & Recording Services Service requests through Indico “Video Services” (separate requests for webcast and recording)

37. Webcast & Recording Services site http://webcast.cern.ch info http://information- technology.web.cern.ch/services/fe/webcast http://information- technology.web.cern.ch/services/fe/webcast status page http://avc-dashboard.web.cern.ch/Webcast contact Webcast-support@cern.ch

38. Indico Service

39. THE CERN hub for event management Meeting and conference planning and organisation (schedule, document management, registration, e- payment, etc.) Central repository and long-term archive of event-related documents Physical room bookings Collaboration services bookings Chat interface

40. Indico Service site http://indico.cern.ch info http://information- technology.web.cern.ch/services/fe/indico http://information- technology.web.cern.ch/services/fe/indico status page http://avc-dashboard.web.cern.ch/Indico contact Indico-support@cern.ch

41. Public Displays Service

42. Network of connected information screens One central server Implemented using the Scala solutionScala Central management web interface Service available for consulting on your specific needs

43. Public Displays Service Currently managing 49 screens General Information Screens: 8 screens in the 3 restaurants

44. Public Displays Service  Conference Rooms attached screens

45. Public Displays Service General Meeting announcement

46. Public Displays Service Interactive information points

47. Public Displays Service ATLAS TV channels

48. Public Displays Service info http://information- technology.web.cern.ch/services/public- information-displays http://information- technology.web.cern.ch/services/public- information-displays status page http://avc- dashboard.web.cern.ch/Public%20Screens http://avc- dashboard.web.cern.ch/Public%20Screens contact publicscreens-support@cern.ch

49. Thank you for your attention Questions Contact me: Thomas Baron (IT-CIS-AVC) Thomas.baron@cern.ch

50. Backup Slides

51. Vidyo SLD AV quality Aggregated video resolution on VidyoDesktop client: 1080p 30FPS Aggregated video resolution on VidyoDesktop client: 1080p 30FPS The resolution will vary according to the PC hardware and available bandwidth. The audio codec the Vidyo client can currently provide is Speex ultra-wideband The audio codec the Vidyo client can currently provide is Speex ultra-wideband Adaptable echo suppression built-in All desktop software client versions will be able to achieve these quality levelsgiven the appropriate hardware support and bandwidth All desktop software client versions will be able to achieve these quality levels given the appropriate hardware support and bandwidth Officially Supported clients Windows XP, Vista or 7, (32 and 64 bits) Mac OS X “ Leopard” 10.5 or higher Linux SLC 5+ (32 and 64 bits) Ubuntu (32 and 64 bits) Fedora Core 14+ (32 and 64 bits) Debian 5+ (32 and 64 bits) OpenSUSE 12.1+ Mobile Clients Android-based devices (client available via the Android Market) iOS devices (iPhones and iPads) via the AppStore Recommended devices: Motorola Xoom, Motorola Atrix, iPhone4, iPad2 H.323/SIP terminals Phones