1. connect communicate collaborate eduCONF Service Overview Tom Fryer (DANTE) ELCIRA Kick-off Meeting Lima, Peru Wednesday, 8 th July 2012

2. connect communicate collaborate eduCONF Task in GÉANT Activity for multi-domain end user services. Task Leader: Rui Ribeiro, FCCN Contact: rui.ribeiro@fccn.ptrui.ribeiro@fccn.pt

3. connect communicate collaborate Overview eduCONF What it is and why do we need it? eduCONF for the Community Directory Certification Current Status Next actions Final Messages

4. connect communicate collaborate Videoconference Tipical Situation What is the IP address? Will it work? Is the system on? Can you make a phone call to see if there is someone there? What is the number? It is connected, but there is no picture! Can you see me? Can you see my powerpoint? Is there a VC system there? I need to setup a VC meeting! It isn’t working. Have you tested with the remote site?

5. connect communicate collaborate Videoconference has problems! It is estimated that 30% of calls fail on “first attempt” IPs are difficult to dial GDS numbers aren’t much easier (phone-like, over 14 digits) Thousands of terminals in European academia No one knows where they are! If they can be used and how to book them. Sometimes it just fails! Why? Can we prevent it? When it works, sometimes: Poor video quality Poor audio quality Why?: network, codec, incompatibility, light, echo, room, …

6. connect communicate collaborate eduCONF Set of tools and best pratices that will mitigate videoconference problems. ProblemTechnical SolutionUser Viewpoint Addressing (IP, GDS, …)G# – GÉANT Number Very small, simplified, easy to dial, phone like numbers Where are the terminals? How can I book it? Centralized directory Web based directory (and lots of other things!) Some times it just fails, can we prevent it? Certification Procedure of rooms and services. Recurrent room monitoring. It just works!

7. connect communicate collaborate The GOAL Improve user experience to VC users

8. connect communicate collaborate eduCONF Directory Goal: To provide a central place for NRENs and their national level users to register and search VC systems Benefits: NRENs NREN Managers Institutions VC Managers Users Target: NREN Managers VC Managers Users Remote terminals are easier to find Complete information about the site (map, address, contacts, capabilities, …) Map based search City based search Institution based search Search filters: Number of seats Capabilities (data sharing, DVD, …) (much more)

9. connect communicate collaborate eduCONF NREN Certification Goal: To apply a certification workflow to VC NREN services. Benefits: NRENs NREN Managers Institutions VC Managers Users Target: NREN Managers NREN VC Managers More visibility of NREN VC services Less cost on maintaining and supporting services Detailed usage information Central support for VC systems Better tools Streamline room certification

10. connect communicate collaborate eduCONF Room Certification Goal: To apply a certification workflow to VC Rooms. Benefits: NRENs NREN Managers Institutions VC Managers Users Target: NREN VC Managers Room VC Managers Users More usage and control over the VC network. More visibility of VC Room (directory) Standard configuration Certification “stamp” of the room User has guarantees of quality

11. connect communicate collaborate Current Status - Directory

12. connect communicate collaborate Current Status - Monitor

13. connect communicate collaborate Current Status & Near future actions Website in final development Final testing Website Monitoring Certification Workflow Moving to final GÉANT servers Pilot Stage – limited NREN Certification Gatekeeper Ready to Run Distributions

14. connect communicate collaborate Next actions Extended NRENs certification - June/July 2012 Institutions certification - September/October 2012 Meanwhile: Marketing – Bring Community together – Make the directory visible for end users – Make certification value visible to NRENs and Institutions Preparing to production – Documentation – Operations – Support