1. Slack, Chambers and Johnston, Operations Management 5 th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007 Chapter 13 Supply chain planning and control Source: Tibbett and Britten

2. Slack, Chambers and Johnston, Operations Management 5 th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007 Key Terms Test Supply network The network of supplier and customer operations that have relationships with an operation; all the operations linked together to provide goods and services. Supply chain A linkage or strand of operations that provides goods and services through to end customers; within a supply network several supply chains will cross through an individual operation. Supply chain risk A study of the vulnerability of supply chains to disruption.

3. Slack, Chambers and Johnston, Operations Management 5 th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007 Key Terms Test Purchasing The organizational function, often part of the operations function, that forms contracts with suppliers to buy in materials and services. Single-sourcing The practice of obtaining all of one type of input product, component or service from a single supplier, as opposed to multi-sourcing. Multi-sourcing The practice of obtaining the same type of product, component or service from more than one supplier in order to maintain market bargaining power or continuity of supply.

4. Slack, Chambers and Johnston, Operations Management 5 th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007 Key Terms Test E-procurement The use of the Internet to organize purchasing; this may include identifying potential suppliers and auctions as well as the administrative tasks of issuing orders, etc. Logistics A term in supply chain management broadly analogous to physical distribution management. Physical distribution management Organizing the integrated movement and storage of materials.

5. Slack, Chambers and Johnston, Operations Management 5 th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007 Key Terms Test Order fulfilment All the activities involved in supplying a customer’s order; often used in e-retailing but now also used in other types of operation. Merchandising A term used to describe a role in retail operations management that often combines inventory management and purchasing with organizing the layout of the shop floor. Virtual operation An operation that performs few, if any, value-adding activities itself; rather it organizes a network of supplier operations, seen as the ultimate in outsourcing.

6. Slack, Chambers and Johnston, Operations Management 5 th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007 Key Terms Test Partnership relationship A type of relationship in supply chains that encourages relatively enduring cooperative agreements for the joint accomplishment of business goals. Bullwhip effect The tendency of supply chains to amplify relatively small changes at the demand side of a supply chain such that the disruption at the supply end of the chain is much greater.