1. KNOWLEDGE TRANSFER TAMING THE BEAST Facilitated By: Bob Brothers

2. Identifying the Beast Why are we here today? Are we losing institutional knowledge? Do work teams align w/current needs? w/past history? Are we working with maximum efficiency? Are we using best avail. Technology? Are we hoarding knowledge?

3. What do we already know about taming this beast? Exam: This exam is designed to determine your personal understanding of knowledge transfer.

4. Understanding the Beast What is feeding this monster?

5. 4 Generations in the Workplace Traditionalists Boomers Generation X Generation Y Values Work life balance

6. Current paradigms Competition vs. collaboration Knowledge is power

7. BRINGING IN THE BEAST FROM THE WILD Developing a collaborative work environment

8. Let’s chat… ! What is happening in your agency that is promoting a collaborative work environment?

9. Gaining control of institutional knowledge Codifying formal knowledge- Policies/procedures Description of organization AmeriCorps/CV/Corp. for National and Community Service (inclusion) AC & CV standards & policies CV monitoring procedures (inclusion) Federal regs & provisions (inclusion) Responsibilities of YOUR position

10. Gaining control of institutional knowledge (cont.) Process ID – white papers, desk manuals Paradigm shift – share the lore Informal processes Watch organization dynamics

11. Planning for change in the organization Replace fear with facts- Tell ‘em what is going to happen (& why!) Tell ‘em what is happening (& why!) Tell ‘em what has happened (& why!)

12. Cross-generational communication Emotional intelligence Ethics

13. Mentoring Organized program –SCIF model Coaching along the way: Supporter vs. enforcer Outreach to all Leadership skill development – Enable others to act Inspire a shared vision Challenge the process Model the way Encourage the heart Kouzes & Posner Leadership challenge

14. Training Don’t forget the basics Management vs. leadership (art vs. science) Communication

15. WHAT IS THE PAYOFF? Gaining excellence in: Public image Productivity Efficiency Morale

16. Stand I The whole (can be) greater than the sum of its parts – how do you want your agency to perform? What will your legacy be?