1. Chapter 181 Organizational Change and Stress Management

2. 2 Forces For Change Workforce Competition WorldPoliticsTechnology SocialTrendsEconomicShocks

3. Chapter 183 Managing Planned Change First-OrderChangeFirst-OrderChange IncrementalIncremental LinearLinear ContinuousContinuous Second-OrderChangeSecond-OrderChange MultilevelMultilevel RadicalRadical DiscontinuousDiscontinuous

4. Chapter 184 What Can Change Agents Change? Physical Setting Structure People Technology

5. Chapter 185 Resistance to Change Selective Information Processing Fear of the Unknown Force of Habit Need for Security Economic Factors Individual

6. Chapter 186 Resistance to Change Organizational Threat to Existing Relationships Threat to Existing Allocations Structural Inertia Limited Focus of Change Threat to Expertise Group Inertia

7. Chapter 187 Education and Communication CommunicationParticipationParticipation NegotiationNegotiationFacilitation and Support Facilitation CoercionCoercionManipulation and Cooptation Manipulation Overcoming Resistance to Change Overcoming

8. Chapter 188 Action Research Process One:DiagnosisOne:Diagnosis Two:AnalysisTwo:Analysis Three:FeedbackThree:Feedback Four:ActionFour:Action Five:EvaluationFive:Evaluation

9. Chapter 189 Organizational Development Respect for people Trust and support Power equalization Confrontation Participation

10. Chapter 1810 Five OD Interventions Intergroup development Process consultation Sensitivity training Survey feedback Team building

11. Chapter 1811 uDuDefinitions uAuAdvantages uCuCharacteristics What Is a Learning Organization?