1. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Chapter 10: Personal Qualities and Professional Skills for Success

2. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Personal Attributes Enthusiasm Optimism Self-esteem Honesty Patience Cooperation Organization Responsibility Flexibility Sociability

3. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Professional Attributes Professional Qualities and Skills –Dedication to public service –Being motivated by job fulfillment –Trustworthiness –Good time management –Initiative, problem solving, & critical thinking –Good communication skills

4. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Professional Attributes (cont’d) Professional Qualities and Skills (cont’d) –Competence: a willingness to: Learn Change Admit mistakes Accept criticism

5. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Professional Attributes (cont’d) Professional Attitude and Behavior –Outward display of personal & professional qualities & skills –Appropriate use of: Language Manners Dress –Display of: Integrity Honesty Dependability

6. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Values Value System –A person’s ranked personal principles –Leads to a personal code of conduct –Influences beliefs about: Human needs Health Illness –Impacts how you practice health care & respond to illness

7. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Values (cont’d) Development of Values –Not inborn –Formed from: Experiences Family, cultural, & environmental influences

8. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Values (cont’d) Important Values in Health Care –Tactfulness & discretion in handling private medical information –Respect for a patient’s right to confidentiality –Sensitivity to a patient’s: Situation Condition Needs

9. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Values (cont’d) Important Values in Health Care (cont’d) –Altruism: a concern for the welfare & well-being of others Demonstrating an understanding of others’: Cultures Beliefs Perspectives Advocating for patients (particularly the most vulnerable) Taking risks on behalf of patients & colleagues Mentoring other professionals

10. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Values (cont’d) Important Values in Health Care (cont’d) –Respect for Patient Autonomy Planning a patient’s care in partnership with the patient Honoring the right of patients & their families to make decisions about health care Providing information so patients can make informed choices

11. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Values (cont’d) Important Values in Health Care (cont’d) –Respect for Human Dignity Providing culturally sensitive care Protecting the patient’s privacy Preserving the confidentiality of patient & health care provider information Designing care with sensitivity to individual patient needs

12. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Stress Management Types of Stress –Eustress (good stress): motivates one to: Complete tasks Meet deadlines Solve problems –Distress (bad stress): causes: Anxiety Lack of focus Overeating or undereating Lack of participation in & enjoyment of normal activities

13. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Stress Management (cont’d) Stress Producers –Living a chaotic or disorderly lifestyle –Lacking the ability to say “no” –Taking problems & criticism personally –Maintaining unrealistic expectations –Dealing with excessive demands –Remaining inflexible –Suffering self-doubt

14. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Stress Management (cont’d) Strategies for Coping with Stress –Set priorities –Keep life & work simple –Identify & reduce stress producers –Shift thinking –Enlist social support –Relax & renew

15. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Personal Health Nutrition –Adequate fuel for the body –Healthy food –Healthy body weight –MyPyramid.gov

16. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Personal Health (cont’d) Exercise –Keeps energy level up –Improves self-esteem –Strengthens heart (aerobic activities) –Reduces stress –Maintains healthy body weight

17. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Personal Health (cont’d) Sleep: Disrupting Factors –Caffeine –Nicotine –Alcohol –Foods that cause heartburn

18. Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Personal Health (cont’d) Personal Hygiene and Grooming –Clean, pressed, & tear-free clothing –Polished, unsoiled, & professionally appropriate shoes –Plain & simple jewelry