1. Stress Management

2. What is Stress?  Stress is a state of tension experienced by people facing high demands, constraints, or opportunities.  It is extremely common and managers have to be concerned with their employees’ as well as their own stress.

3. Sources of Stress  Stress impacts different people in different ways.  Stressors are anything that causes stress.  They can come from work, personal, or nonwork situations.  They have the potential to influence work attitudes, behaviours, job performance and health.

4. Management Fundamentals: Chapter 18 4 Sources of Stress  Work factors as potential stressors:  Includes:  Excessively high or low task demands.  Role conflicts or ambiguities.  Poor interpersonal relationships.  Too slow or too fast career progress.

5. Management Fundamentals: Chapter 18 5 Sources of Stress  Personal factors as potential stressors:  Includes needs, capabilities, and personality.  Stressful behavior patterns of the Type A personality:  Always moving, walking, and eating rapidly.  Acting impatient, hurrying others, disliking waiting.  Doing, or trying to do, several things at once.  Feeling guilty when relaxing.  Trying to schedule more in less time.  Using nervous gestures such as a clenched fist.  Hurrying or interrupting the speech of others.

6. Management Fundamentals: Chapter 18 6 Sources of Stress  Non-work factors as potential stressors:  Includes:  Family events.  Economics.  Personal affairs.  “Spill-over” effect on the stress an Individual experiences at work.

7. Management Fundamentals: Chapter 18 7 How can we Manage Stress?  Consequences of stress:  Constructive stress.  Acts as a positive influence.  Can be energizing and performance enhancing.  Destructive stress.  Acts as a negative influence.  Breaks down a person’s physical and mental systems.  Can lead to job burnout and/or workplace rage.

8. Management Fundamentals: Chapter 18 8 Negative Consequences of a Destructive Job Stress-burnout

9. Management Fundamentals: Chapter 18 9 Study Question 5: How can stress be managed in a change environment?  Personal wellness:  The pursuit of personal and mental potential though a personal health-promotion program.  A form of preventative stress management.  Enables people to be better prepared to deal with stress.