1. Prepared by PMO of IT Consolidation Program Commonwealth of Massachusetts Statewide IT Consolidation Program Mid Phase 3e – Review Review Period: 11/15/2010 November 15, 2010

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6. IT Consolidation Initiative Mid-Phase Accomplishment Highlights-3E EOPSS rolled out its unified Helpdesk model EOHHS established Helpdesk & Desktop consolidation advisory councils EOHHS executed application waivers for non-compliant websites Commonwealth-wide Service Excellence Committee Kickoff Service Desk replacement training executed and acceptance testing WIP ( almost had a name too!) EOHHS VoIP milestones on track MassMail Infrastructure procurement and deployment progressing Wave 1 Data Center migration 21% complete/Wave2 planning in progress SDC initiated IT requirements process Governance processes maturing –Benefits tracking and Joint IT Boards Finance chargeback billing initiated in select Secretariats LearnIT! internally designed and delivered PM training Consolidation Success Story Video promoted awareness and recognition

7. IT Consolidation Initiative Mid-Phase Accomplishment Highlights-3E