1. Improving Pharmacist Job Satisfaction 4 Girls and a Baby Hillary Andrei, MA Michele Johnson, MA JaCinda Sumara, MA Dale Tucker, RPh, BCPS

2. Organizational Setting & Knowledge Domain Detroit Medical Center Harper University Hospital Pharmacist Responsibilities, Roles, & Satisfaction

3. Goal of the Project Capturing and codifying tacit knowledge Building a platform that represents pharmacist roles, decision support, and tools for improvement Increasing pharmacist satisfaction and retention Aligning with hospital mission

4. University of Wisconsin Coop Cost of Pharmacist Turnover Separation paperwork $500 Vacancy coverage $2,915-17,491 Recruiting $5,100-36,200 Hiring interview $500 Training $11,372-34,116 TOTAL $20,387-88,807

5. Platform Components Index Decision Support –Drug Interactions, Appropriate Drug Dose, Mager-Pipe Performance Analysis Model Cmaps –Pharmacist Satisfaction, Retention, Communication Procedural Representations –Patient Education, Progress Notes Knowledge-Base –Glossary

6. Knowledge Capture Collection of existing documentation Interview SME Literature review

7. Lessons Learned SCOPE! scope!

8. Achieving Buy-In User manual Presentation to key stakeholders & leaders –Pharmacy managers –Information Technology User rating system “Sell” cost-benefit ratio

9. Next Steps Integrated KM and HPT solutions –Launch KM Platform –Satisfaction Surveys Mentoring program Career ladder