1. Organizational Behavior Professor Rhonda Shannon
Welcome to MT302
Organizational Behavior
Professor Rhonda Shannon
Unit 2 Seminar – Individual Behavior, Diversity, Attitudes & Job Satisfaction
This seminar is being recorded

2. Unit 2 Agenda General Questions and Announcements Introduction
Discuss Diversity in Organizations
Discuss the relationship between attitudes and behavior
Describe what managers can do to increase employee job satisfaction
Recap of Today’s Seminar and Unit
What is new for next week

3. Unit 2 Outcomes During this unit we will:
Explain why reinforcement is more effective than punishment
Discuss the relationship between attitudes and behavior
Describe what managers can do to increase employee job satisfaction
Identify how organizations manage diversity effectively

4. How would you define diversity in an organization?

5. Diversity is:

6. How would you use diversity to boost the organization’s performance?

7. How would you define Attitude?

8. An Attitude is:
A feeling, belief, or opinion of approval or disapproval towards something.

9. 3 dimensions of attitude assessment
Affect (feelings)
Cognition (thoughts)
Behavior (intentions)

10. What are the Major Job Attitudes?
Job Satisfaction
Job Involvement
Psychological Empowerment
Organizational Commitment
Employee Engagement
Perceived Organizational Support

11. What is Job Satisfaction?

12. Job Satisfaction is:
A positive feeling about a job resulting from an evaluation of its characteristics.

14. What can managers do to ensure employees are satisfied?

15. Employee Responses to Dissatisfaction
Active
Exit
Behavior directed toward leaving the organization
Voice
Active and constructive attempts to improve conditions
Neglect
Allowing conditions to worsen
Loyalty
Passively waiting for conditions to improve
Destructive
Constructive
Passive
See E X H I B I T 3–4
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

16. Outcomes of Job Satisfaction
Job Performance
Organizational Citizenship Behaviors
Customer Satisfaction
Absenteeism
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

17. Are you satisfied with your job. Why or why not
Are you satisfied with your job? Why or why not? What could be done to improve your job satisfaction?

18. Recap of Today’s Seminar and Unit
Job Attitude
Job Satisfaction
Items due this week are:
Discussion (30 points)
Assignment (50 points)
Quiz (30 points)

19. Assignment Quick Notes
Once you have reviewed the text exercise, go to the Society for Human Resource Management’s website (SHRM), and review their results of a study conducted on 600 employees about job satisfaction.
The link to the study is:
Once you have reviewed both the experiential exercise and the online study results, complete the following Assignment:
On a sheet of paper, rank-order the list of job factors from top to bottom, so that number 1 is the job factor you think is most important to your job satisfaction, number 2 is the second most important factor to your job satisfaction, and so on.
Then answer the following questions:
Explain why you selected your top 5. Click the Charts icon below to see the results of a study of a random sample of 600 employees conducted by the Society for Human Resource Management (SHRM).
How do your rankings compare to the SHRM results? If your rankings are different, why might that be?
The minimum page count requirement for this project is two to three pages of body text, this does not include the cover page or the references page.
Please remember: Grammar, spelling, punctuation, sentence structure and word usage always count!

20. Next Week: Unit 3 – Personality, Values, Perception and Decision Making

21. Any questions ?

22. Please don’t hesitate to email or call me if you have questions.
Instructor Contact Information
Professor Rhonda Shannon. MBA (Eastern Time Zone)
Phone: (317)
Cell: (317)
AIM:
Please don’t hesitate to or call me if you have questions. 22

23. You are always welcome to listen to the archives after the Seminar.
Reminders
There are many resources that Kaplan offers beyond the class experience. You can attend school meetings, seminars and presentations as well as visiting the online library and the writing center. Take advantage of the extra help in areas where you need it.
Also, don’t forget I will be posting my PowerPoint out on doc sharing and will also be ing you it as well.
You are always welcome to listen to the archives after the Seminar. 23

24. Thanks for attending seminar I look forward to seeing you next week.
Everyone have a great night!
Quote for the night:
“Any fact facing us is not as important as our attitude toward it, for that determines our success or failure.
- Norman Vincent Peale 24