1. Unit 4 A matter of Trust Receiving Visitors

2. Class Objectives  Topic: Meet with old friends  Function: a. Confirm that you know someone a. Confirm that you know someone b. Response to someone who b. Response to someone who recognizes you recognizes you  c. the procedures involved when receiving business visitors;  d. effectively use communication skills to receive visitors

3. Language focus  Something about me throwing a game. throwing a game.throwing a game.  After that I will deal with the mess. mess  That’s why I gave the Soccer Federation access to my bank accounts. access to access to

4.  to throw the game – 故意输球使比赛失败  have the game in one’s hands – 有信心赢  to play games with sb. – 玩弄某人  to see through sb’s game – 看穿某人的把戏  to give the game away – 泄漏秘密，露出马脚

5.  to be in a mess – 变得一团糟  to clean up a/the mess – 把乱糟糟的环境清 理干净，解决混乱的事情 理干净，解决混乱的事情  to get into a mess – 陷入混乱当中  to make a mess of sth./sb. – 让某人、某事陷 入混乱 入混乱

6. access n. 1. 入口、进入 Access to the restroom is through the hall. Access to the restroom is through the hall. 2. 进入权、使用权 Public don’t have access to the site. Public don’t have access to the site. have access to a computer/ phone have access to a computer/ phone

7. Speaking  Confirming that you know someone You don’t know the person’s name: Haven’t we met before? Haven’t we met before? Excuse me, but I think we’ve met before. Don’t I know you from somewhere? Don’t I know you from somewhere? You know the person’s name: Aren’t you Marc Adams? Is your name Marc? Marc? Marc Adams?

8. Speaking  Responding The person recognizes you, but can’t remember the name: Yes, I’m Marc. I’m sorry…have we met before? Yes, that’s right. I’m sorry,…do I know you? And you are…? And you are…? You recognize the person, but can’t remember the name: Yes… I think we met at Bruno’s party. I’m sorry, but I can’t remember your name. remember your name. I’m sorry, you look familiar, but I can place you. I’m sorry, you look familiar, but I can place you. You recognize the person: Hi! How are you?/ How have you been? Frank! It’s great to see you again! Fancy meeting you here!

9. Practice: Do I know you?  Imagine you are in a party and make a dialogue using the expressions of confirming people’s names and responding when someone recognizes you.

10. Discussion  What qualifications do you think a receptionist should have?  To be a receptionist, one should be easy- going, confident, courteous, and efficient, has smart appearance, good communication skills, master the basic computer skills, can work on his own under pressure.

11. Viewing  KEY 1.D 2.E 3.C 4.A 5.B

12. Role-play the following situations (work in groups)  You are the Export Manager of Guangzhou Cosmetics Ltd. and are now in Baiyun Airport to meet your Canadian customer, Mr. Wilson. You have been dealing with each other through correspondence for one or two years, but have never met before. After you meet, you exchange greeting, say a few sentences about his flight and the weather, and make small talk on the way to the hotel.