2. So what’s new?

3. Working with more services Mental health trusts –All mental health trusts in England Social care –Residential care for older people PCT providers –GP collaborative and walk in centre –Hull City Partnership –Addiction services –Continence services

5. Working with clinicians Gastroenterology –BSG and NACC –London, Nottingham and Brighton Dermatology –BDA and Skincare Campaign –Lincoln

7. Working with educators University of Lincoln –Feedback from PO will be used in training mental health professionals

8. Our goal 100,000 stories donated to Patient Opinion each year Better services NHS providers use stories make 1,000 changes every year Better choices Stories used for “choose and book” Better governance Stories are directed to CQC, commissioners, MPs etc Empowered communities NHS Nudge will help people lead local service change Feeling better People sharing stories feel better, and create social solidarity Better professionals HEIs use stories to train and develop professionals

9. Academic evaluation Major evaluation of PO –Health services management centre at University of Birmingham –Tavistock Institute, University of London –Funded by the Health Foundation You might be part of it!

10. Feedback in more places On NHS Choices On your own site –Data feeds –Widgets Maybe even service settings?

13. What if…?