1. Team Dynamics &
Conflict Management

2. Team Dynamics H Storming Performing Task Forming Norming L L
Relationship H

3. Team Dynamics H High Performing Contentious Difference of Opinions
Group
Think
Impoverished L L
Integration H

4. What is Conflict? Competitive or opposing action of incompatibles
Antagonistic state or action (as of divergent ideas, interests, interests or persons)
Struggle resulting from incompatible needs, drives, wishes or demands
Hostile encounter

5. Sources of Conflict Content/Issue Relationship/Style Goals Methods
Procedures
Data
Roles
Concepts
Relationship/Style
Personality Clash
Value Differences
Style Differences
Cultural
Inappropriate Communications

6. Misconceptions Conflict is always negative and destructive
Confronting an issue or a person is always unpleasant
Conflict within groups is a sign of low concern for the team
Conflict if left alone will take care of itself
The presences of conflict in an organization is the sign of a poor manager

7. Common Team/Group Problems
People do not speak openly
Questions are not asked
Lack of focus
Team members do not finish assignments
Too many tasks going on at one time
Lack of coordination
One team member talks all the time
Several people fight over everything
Small arguments turn into fights

8. How to Prevent Conflict?
Agree to disagree
Encourage each other
Focus on the journey not the destination
Understand benefits of group learning
Pay attention to different learning and communication styles
Avoid triangle communication

9. Team/Group Contracts
Share contact information
Create ground rules
Process when disagreement/conflict occurs
Divide tasks – Roles & Responsibilities
Identify team leader
Agree on desired outcome(s)
Plan meetings - when, where, how, how often
Create and follow action plan with specific timelines (include the exact time of day items are due)

10. How to Make Meetings Work

11. P.A.C.E.R. Purpose: why are we meeting, what do we hope to accomplish?
Agenda: The topics we are going to cover, the time allowed for each, and who will lead discussion
Code of Conduct: How are we going to act, resolve problems, etc.?
Expectations: What do the participants expect from the meeting?
Roles: Who is going to do what?

12. Purpose Why are we meeting? What do we hope to accomplish?
The purpose of the meeting is?
The objectives are?

13. Agenda The topics we are going to cover The time allowed for each
Who will lead the discussion of each topic?
We review the agenda before the meeting
We create an agenda before we have a meeting

14. Code of Conduct “Ground rules” = How a team communicates
How the team makes decisions
How the team resolves conflicts
Actively listen/consider rights of others
Stay focused/Avoid tangents
No “sidebar” conversations
Honor time limits/Reiterate action items

15. Expectations What do the participants expect from the meeting?
Capture action items/assign them to someone/set delivery date
Arrive on time/don’t miss meetings

16. Who is Going to Do What?
Facilitators – manages discussion/asks questions (“How do we make this decision?” “What are the things we can agree on?”)
Recorder – Captures basic ideas, decisions, actions items, task assignments, send meeting minutes to all instructors.

17. Who is Going to Do What?
Time Keeper- keeps meeting/agenda on time; Stops meeting
Team Leader – coordinates task assignments and communications. Makes sure all instructors see meeting minutes

18. Parking Lot Ideas not on the agenda
Items can move from parking lot to next meetings agenda, if the group approves movement

19. Participation Of the information you receive,
Without active participation you retain:
10% of what you read
20 % of what you hear
30 % of what you see
50 % of what you see and hear

20. Team Problem Resolution Process
Initiate plan for non-compliance
Not meeting commitment dates
Not completing assignments
Not attending meetings
Other-based on team agreement

21. Team Problem Resolution Process
Discuss issue with team member
Document discussion & outcome
Implement non-compliance plan
Notify faculty advisor
Start process early
Documentation required

22. Recommendations from Students
Start project early
Set the meeting times during the first class
Get cross-functional team together early (Brainstorming Session)
Learn about the budgeting process, and apply it to the case
Produce a written task time-line for each member

23. Factors for Successful Teams Head conflict off at the pass
Common Goal/Focus
Agreed-Upon Process/Method
Mutual Trust and Support
Full Participation/Involvement
Positive Communication
Commitment to Team Success

24. Final Thoughts At the end of each meeting list benefits and concerns
Benefits are activities or thoughts that have worked out well
Concerns are roadblocks. What makes you feel uncomfortable? We list them/review them to find solutions
Review Parking Lot