1. Wage & Operations Survey 2009 © RB Publishing Inc. Responses to Operations Questions Mailing Systems Technology 2009 Wage & Operations Survey Results Mailing Systems Technology conducted its annual survey in the summer of 2009. Subscribers were notified through email, the magazine, e-newsletter and the website about taking the survey. Overall, over 700 subscribers visited the survey 137 were not eligible to take the survey 355, who were eligible, took the survey These numbers are lower than in years past; however, the survey itself reveals that mail managers have less time because of the increasing demands on their time. With fewer numbers of survey respondents, we are not able to provide the usual deep drill down of statistics that we normally do. Check out the next slides to see more of the results on the mail facility operations…

2. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Do you outsource to a presort service? No Yes

3. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Do you outsource to a mail service provider (lettershop)? No Yes

4. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Are printing and mailing two separate departments? No Yes

5. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: If print and mail are separate departments, do you do some printing in the mail center? No Yes

6. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Do you provide product or literature fulfillment service in your mail facility? No Yes

7. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Of those who have excess capacity in corporate mail facilities, what services do you sell to other businesses? Note: 36% of mail facilities sell services to other businesses.

8. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: When do you apply address quality initiatives? Note: Some facilities do both.

9. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Who updates your addresses?

10. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Do you have a disaster recovery plan? No Yes Developing

11. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Following an emergency, does your plan call for: Note: Of those who have a disaster recover plan.

12. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Do you keep duplicate mail records at another facility for disaster recover purposes? No Yes

13. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Do you believe global warming is a reality? No Yes

14. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Has your company enacted a green initiative? No Yes

15. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: If you have a green initiative, what parts of the process are affected by the initiative? Paper/envelopes (i.e. using recycled Facilities/buildings Methods of communication (less hard copy, more electronic)

16. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: When asked what other green initiatives were being done, here are some interesting responses Basic recycling of all products...paper, cardboard, electronics, plastic and metal Energy usage for new equipment Changing light bulbs, better HVAC controls, propane vehicles Recycling of "overs" (not consigning to a dumpster) Returning printer's boxes to the printer E-statements Encourage customers to accept mail electronically Default duplexing at copiers—less paper used FSC certification Low VOC inks Aqueous coating less varnish More efficient equipment Digital presses! Less waste in setup than traditional equipment, especially when you eliminate mailing as a separate step Offset presses that use soy ink in most cases Vegetable based inks, reduced chemical usage Recycling junk mail Lights and AC/heater units shut off in areas where no one is Education Solar heat Not buying paper clips and binder clips Using green certified vendors Producing our own energy through a Cogeneration Plant which sells back energy to the town

17. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Do you budget for outside training? No Yes

18. Wage & Operations Survey 2009 © RB Publishing Inc. Operations Questions: Do you track productivity? No Yes