1. How to Improve Drive Through Speed & Service

2. The 5 Objectives 1.Cleanliness 2.Friendliness 3.Accuracy 4.Speed 5.Repeat Business Remember that Accuracy trumps Speed. We’re not in the business of getting the WRONG food fast!)

3. Speak Slowly, Clearly, With Energy in Your Voice

4. Repeat the order as you take it (If not already done via Order Confirmation board)

5. Ask for the condiment order with the food order

6. Have change and drinks ready If paying with cash, and the total is $7.83, anticipate change of $2.17 ($10 bill payment) or $12.17 ($20 bill payment)

7. Double check it before you bag it.

8. Keep the pass-through window area clean and neat Customers judge our cleanliness and food safety by what they see at eye-level from their cars

9. Double-handed exchange at the window and repeat the order to the guest as you hand it out to the car Smile.

10. After Busy Shifts debrief successes and problem areas at drive-through Focus on peak periods Continuously Improve Keep the outside as clean as the inside

11. Define Targets Daily In manager meetings set goals for Drive-Thru every day along with pre-shift meeting topics in these areas : Speed Sales Accuracy Service

12. Consider Drive-Thru Team Shift Sales Contests Most Beverages Sold at Drive-Thru (versus comparable day/week/month) Most Desserts Sold Highest percentage total sales over yesterday (or a comparable day from last week) Bingo (design a card with 9-12 menu items. Offer a prize for the most sold in a line) Always thanks every one for their contribution publicly (or counsel lack of contribution privately) Share sales goals in pre-shift meeting, share sales results with each team member before they leave Have visible scoreboards/scorecards for your teams