1. 4-1 BUSINESS WITH CHANGING WORLD LECTURE 6

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3. 4-3 Reesycakes.com -- Reesycakes.com -- Bargaining online Thanks to the Internet, haggling has never been easier, especially in the area of online apparel sales.

4. 4-4 Video 1

5. 4-5 Technology – Impact on Our Lives Information technology– processes and applications that create new methods to solve problems, perform tasks, and manage communication.

6. 4-6 The Impact of Technology Technology – the application of knowledge, including the processes and procedures to solve problems, perform tasks, and create new methods to obtain desired outcomes

7. 4-7 Information Technology (IT) is changing traditional products. AFE Cosmetics and Skincare provides customized cosmetics and skin care products.AFE Cosmetics and Skincare Technology is the driving force in advancing economic systems and the quality of life. Technology – Impact on Our Lives

8. 4-8 Technology – Impact on Our Lives Improved global access Faster productivity growth Improved efficiency Reduced costs Technology has improved business effectiveness and reach

9. 4-9 Managing Information Data – numerical or verbal descriptions related to statistics or other items that have not been analyzed or summarized Data, knowledge, & information

10. 4-10 Managing Information Knowledge – an understanding of data gained through study or experience. Data, knowledge, & Information

11. 4-11 Managing Information Information – meaningful and useful interpretation of data and knowledge that can be used in making decisions. Data, knowledge, & Information

12. 4-12 Changing world of business Management information system (MIS) – used for organizing and transmitting data into information that can be used for decision making. Information is a major business resource. It is an asset to be developed and distributed to managers.

13. 4-13 Changing world of business The Vit Watch information system enhances management at Scheid VineyardsScheid Vineyards

14. 4-14 Changing world of business Breaks down time and location barriers Global information access Anytime, anywhere with wireless Management Information System (MIS)

15. 4-15 Changing world of business MIS & Data Collection Collect data Store data Update data Process and present information

16. 4-16 Database -- A collection of data stored in one place and accessible throughout the network.

17. 4-17 The Internet Internet – Global information system than links many computer networks together.

18. 4-18 The Internet World Wide Web – a collection of interconnected Web sites or pages of text, graphics, audio, and video within the Internet.

19. 4-19 The Internet Intranet– a network of computers similar to the Internet that is available only to people inside an organization.

20. 4-20 The Internet Extranet– a network of computers that permits selected companies and other organizations to access the same information and may allow collaboration and communication about the information.

21. 4-21 History of Information Technology

22. 4-22 Wireless Technologies PDA’s Smartphones Digital devices Apple iPhone Wi-Fi Networks WiMax VOIP RFID GPS MMS

23. 4-23 E-Business E-Business – carrying out the goals of business through utilization of the internet. E-business has the same goal as traditional business.

24. 4-24 E-Business Business-to-Business (B2B) Business-to-Consumer (B2C) Consumer-to-Consumer (C2C) E-business models

25. 4-25 E-Business B2B– use of the Internet for transactions and communications between organizations. Cisco Systems Ford Motor Company General Motors IBM Procter & Gamble Business-to-Business (B2B)

26. 4-26 E-Business B2C– delivery of products and services directly to individual consumers through the Internet (e-tailers). Dell Computer MapQuest Travelocity.com Expedia RetailMeNot.com Business-to-Consumer (B2C)

27. 4-27 E-Business C2C– market in which consumers market goods and services to each other through the Internet. eBay Zshops at Amazon.com Consumer-to-Consumer (C2C)

28. 4-28 E-Business E-Commerce

29. 4-29 Customer Relationship Management CRM – focuses on using information about customers to crate strategies that develop and sustain desirable long-term customer relationships. CRM

30. 4-30 Customer Relationship Management Developing long-term customer relationships Building satisfying relationships Provide the best product solution for customers CRM

31. 4-31 Legal and Social Issues Privacy Consumer tracking via Internet purchases Data gathering via “cookies” Federal Trade Commission (FTC) TRUSTe Better Business Bureau Online Privacy, identity theft, & intellectual property

32. 4-32 Legal and Social Issues Spam – unsolicited commercial e-mail. racking via Internet purchases Data gathering via “cookies” Federal Trade Commission (FTC) TRUSTe Better Business Bureau Online Privacy, identity theft, & intellectual property

33. 4-33 Privacy Laws affecting commerce

34. 4-34 Legal and Social Issues How Spam Volume Has Changed

35. 4-35 Legal and Social Issues Spam Volume by Country

36. 4-36 Legal and Social Issues Identity Theft – criminals obtain personal information allowing them to impersonate others in order to use their credit to obtain financial accounts and make purchases. 258,427 cases reported in 2007 Privacy, identity theft, & intellectual property

37. 4-37 Legal and Social Issues Intellectual Property & Copyrights– protecting rights to property including: Songs Movies Books Software Ideas, creative materials American Society for Industrial Security (ASIS) American Society for Industrial Security Privacy, identity theft, & intellectual property

38. 4-38 Communication and the Role of ICT

39. 4-39 Communication: The Role of ICT In business, communication can be: between individuals between individuals and organisations within a business between a business and an external organisation

40. 4-40 Communication Communication takes place within networks. These are some of the types of network: chain circle wheel all-channel

41. 4-41 Communication A chain network e.g formal contact

42. 4-42 Communication A circle network e.g. between people at the same level

43. 4-43 Communication A wheel network e.g. sales teams report to head office

44. 4-44 Communication An all-channel network e.g. brainstorming

45. 4-45 Communication Communication in the business world is very different today compared to twenty years ago, because of: Information and Communication Technology (ICT)

46. 4-46 Examples of ICT Use Mobile telephones Video and tele-conferencing Lap-top computers E-mail Multi-media communications

47. 4-47 Communication Failure No matter what medium of communication is used, it can fail if: jargon is used inappropriately badly written messages are transmitted the message goes to the wrong receiver information overload takes place the communication channel breaks down

48. 4-48 Communication Failure In the UK until recently, firms wanting to move into e-commerce have been: prevented due to slow connection speeds affected by lack of broadband services Go to the Activity for more on this.

49. 4-49 Impacts of IT Organizations, Individuals, and Society

50. 4-50 Impacts of IT Does IT have only positive effects? Ethical issues Organizations Individuals Society

51. 4-51 Ethical Issues Framework Protecting privacy Electronic surveillance Personal information in databases Information on bulletin boards

52. 4-52 Ethical Issues Transfer of data across borders Privacy codes Privacy policy - a sample Protecting intellectual property Internal aspects

53. 4-53 Ethics Framework Privacy Accuracy Property Accessibility

54. 4-54 Impacts on Organizations Structure, Authority, Power, and Job Content Flatter organizational hierarchies Staff-to-line ratio Centralization of authority Power and status Job content

55. 4-55 Impacts on Organizations Structure, Authority, Power, and Job Content Role ambiguity and conflict Personnel issues Employee career ladders Changes in supervision Manager’s job

56. 4-56 Impacts on Individuals at Work Job satisfaction Dehumanization and psychological Health and safety – Job stress – Repetitive strain injuries Lessening the impact on health and safety

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58. 4-58 Societal Impacts and the Internet Community Opportunities for people with disabilities Quality of life improvements Quality of life Crime fighting The internet electronic community

59. 4-59 The Internet Electronic Community Communities of transaction Communities of interest Communities of relations Communities of fantasy

60. 4-60 Information Technology and the Employment Level Arguments that support massive unemployment Arguments contradicting massive unemployment

61. 4-61 Telecommuting Advantages Increased productivity – Decrease absenteeism Decreased office costs Decrease pollution Decreased traffic

62. 4-62 Telecommuting Disadvantages Isolation Loss of fringe benefits Lower pay Workplace visibility - slower promotions Lack of socialization

63. 4-63 Other Impacts Challenge to free speech versus Internet indecency Social responsibility International implications

64. 4-64 Video 2

65. 4-65 Managerial Issues Lawsuits - repetitive strain injuries Different cultures - ethics Privacy Technological development Impact of EC Massive layoffs Telecommuting

66. 4-66 THANKYOU