1. Resource Matching and Referral Creating Meaningful Engagement with Physicians

2. 27,587 Registered Users 80,581 Logins a month 109,995 Clients referred What is Resource Matching & Referral?

3. 3 What is Toronto Central LHIN? Help Health Service Providers make the best use of available resources 1,089,140 clients 9%9% Of Ontario’s pop. 174 Health Service Providers

4. ER 88 Outpatient Clinics 37 New Inpatient Units 7 Emergency Departments 3200 New Users What is Hospital Expansion Project?

5. Lack of Support Generic Workflows Late Engagement 5 12 6 9 3 Lessons Learned From Hospital Expansion Project

6. 6 Customize Engagement Plans Effective Change Management Map Your Stakeholders  Checklist for Success

7. High Volume Chemotherapy Clinic High Volume Oncology Center Other Outpatient Clinics Fast Paced Emergency Departments 7 ERER ERER ERER Map Your Stakeholders

8. 8 Governance Contacts Past Relationships TC LHIN’s ED Department Leader Effective Change Management

9. 9 Customize Engagement Plans Information Gathering On site meetings | Shadowing | Teleconference Prioritize Lists Rank enhancements | Receive MD Sign off Develop Mock Ups Design Validation | Demonstrations | Test Drive 

10. 10 Build Stronger Relationships with MDs Understand MD Concerns MD Related Changes to RM&R Increase in User Adoption  Benefits of Physician Usability Project

11. Effective Change Management  11 Customize Engagement Plans    Checklist for Success

12. 12 Questions?