3. What Are We Actually Doing This Week?

4. Redesign the Hawaiian experience for residents.

8. To intellectually identify with or vicariously experience of the feelings, thoughts, or attitudes of another empathize: what?

11. 1. immerse 2. observe 3. engage empathize: how?

12. immerse observe engage empathize: how?

13. immerse yourself in the situations and experiences your user has School examples: carrying water like Cambodians, sleeping outside like the homeless, ….

14. immerse observe engage empathize: how?

15. 15 observe what your user is doing, how s/he is doing it, and what prompted the behavior

16. immerse observe engage empathize: how?

17. what is this person (or persons) doing? Notice what is happening both with the person and the context he/she is functioning within. how are they doing it? pretend you are describing the picture to someone not looking at it. why are they doing it this way? take a guess. start to form a story. then ask. what :: how :: why

19. demo

20. 1.seek stories 2.talk about feelings 3.ask “why” empathize: how?

21. 1.seek stories 2.talk about feelings 3.ask “why” 4.capture your findings empathize: how?