1. MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF SPARTA Municipal Gas Authority of Georgia

2. Member Evaluations General Information Member: Sparta Main Contact: Virginia Brown, City Clerk Pipeline: Southern Natural Region: Northern Service Area: Hancock and Washington Counties

3. Member Evaluations Vital Signs - Customers Total Customers:555 -Residential478 -Commercial77 Total Gas Services:1055 Inactive Gas Services:500 Inactive/Active:90% Gas Customers/Water Customers: 37%

4. Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:85,922 Mcf / Yr. 2010 Annual Sales:85,212 Mcf / Yr. - Residential 26,106 Mcf / Yr. - Commercial 28,421 Mcf / Yr. - Hancock Prison30,654 Mcf/ Yr. Residential (use per customer) – 55 Mcf Commercial (use per customer) - 360 Mcf

5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) $267348310279388 Return check (000’s)$3231413142 Transfers (GF) (000’s)$100100100100100

6. Member Evaluations Vital Signs – Retail Rate Comparison Chart

7. Member Evaluations Vital Signs – Rate of Lost and Unaccounted For Gas

8. Member Evaluations Standard Services Delivery Budget Forecast:Yes, May-Apr Retail Tracker:Yes Industrial Billing Rate Notices (#):Yes (1) Rate Study:Yes Marketing Program:No Communication Services:Yes MEAG Member:No

9. Member Evaluations Current Projects Working with Housing Authority to replace gas water heaters (25 units)

10. Member Evaluations Future Opportunities USA Rock Quarry (Hwy 16) - Mayor to meet with them concerning gas service

11. Member Evaluations Issues / Concerns $35k outstanding to MGAG in April Little growth opportunity

12. Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - Hedge Program- AMM - Budget Forecast- Send-Out Data - Rate Trackers - Communications Marketing & Sales Engagement Level - No Current Marketing Efforts

13. Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications Send-Out Data

14. Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Print Ads – Brochures, Etc. Radio Advertising TV Advertising Website Advertising Sales Champion Poultry Rate